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IT Support Specialist III
Jefferson County (Colorado)Golden, CO, United States10 hours ago
Job type
- Full-time
Job descriptionDiagnose and resolve computer hardware and software problems. Determine root problems for complex and inter?dependent technical hardware and software services. Escalate issues as appropriate to technical subject matter experts. Communicate diplomatically and skillfully with users. Develop project documentation that effectively communicates to both technical and non?technical audiences. Determine root issues and give appropriate feedback and instructions to users. Independent decision maker based on judgment to resolve a range of complex technical problems. Coordinate installation schedules with vendors and County entities. Provides technical support to customers in a professional manner and maintains goodwill, cooperation, and productive relationships. Other duties and responsibilities as assigned. 1 year of work?related experience in the installation and maintenance of systems for significantly sized local enterprise. Bachelors degree in Computer Science, Information Technology or related field. Note an equivalent combination of education and experience is acceptable. 3 years plus HDI Help Desk Analyst and / or Systems Administration experience. 3 years plus hands?on hardware support experience. Certifications Desired : A+, MCSA, MCSE, MCITP or MCTS, VMware preferred. Experience deploying desktop computers and laptops as part of an annual refresh project. Asset management experience. IT Ticketing system experience. A desire to grow both intellectually and professionally. Proficient in using Microsoft Office Suite. Ability to articulate clearly and effectively to varying levels of customer. Strong written and verbal communication. Experience providing priority support to executives. Demonstrating initiative, innovation, and resiliency. Work independently and as part of a project team. Effective problem?solver. Desires to help and empower others. Analyze, assess, and interpret business requirements to identify technical successes and potential problems. Criminal History and MVR Background Checks are required for every position. Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and reference checks. In any materials you submit, you may redact or remove age?identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. All Jefferson County Employees must apply through their internal profile.
Join to apply for the IT Support Specialist III role at Jefferson County, Colorado
We are shaping technologys role in government and searching for an IT Support Specialist III to join our Service Desk team.
Essential Duties
- Perform a variety of computer system administration and support tasks via phone and in person.
- Analyze, construct, document, test, maintain, troubleshoot and support PC hardware, operating systems, software applications, peripherals.
- Support mobile devices and audiovisual systems for the entire organization.
- Problem?solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.
- Follow documented and approved procedures as identified by the supervisor and technical lead.
- Escalate issues as appropriate to technical subject matter experts.
Technical Hardware & Software Services
Effective Communication & Documentation
Qualifications
Minimum Qualifications
Preferred Knowledge, Skills And Abilities
Additional Job Information
Application
Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11 : 59PM on the posted cut?off date. Follow this link to apply now : Jefferson County Colorado Career Opportunities
Education & Experience
Work Experience : Minimum three years
Certifications
Languages
Category
Information Technology Services
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