Employee Portal Technical Analyst

The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updates to the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will document and provide suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for enterprise-wide applications.

• The Employee Portal Technical Analyst will focus on maintaining and optimizing employee-facing applications. This includes managing configurations, ensuring data integrity, analyzing performance metrics, and recommending system improvements. The role also supports user access setup, basic training, and cross-functional collaboration to enhance the overall functionality and reliability of enterprise-wide solutions

Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration

Education

Required

Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 3 years of experience in enterprise-wide software support

Preferred

ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).

Experience

Required :

Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors

Technical Skills

Preferred

Experience administering employee service portals or company intranet sites Technical Skills

Technical Skills