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Product Manager (Loyalty Strategy)
Product Manager (Loyalty Strategy)VDart Inc • United States
Product Manager (Loyalty Strategy)

Product Manager (Loyalty Strategy)

VDart Inc • United States
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Product Manager (Loyalty Strategy)

Location : Remote

Duration : / Term : Fulltime

Job Description :

Experience Desired : 10+ Years

Job Description :

  • We are looking for a Loyalty Platform Consultant to help design, orchestrate, and deliver an enterprise-grade Loyalty and Personalization Platform for a leading retail organization.
  • The role involves working closely with business and technology teams to design end-to-end solutions for personalized offer management, points ledger, coupon orchestration, and customer engagement systems.
  • This position is ideal for someone who understands retail customer loyalty ecosystems and can translate business strategies into scalable, technical solutions.

Key Responsibilities

  • Solution Design & Architecture
  • Design end-to-end solutions for loyalty management, personalized offers, and coupon orchestration.
  • Define and document system architecture, data models, and integration flows across CRM, POS, ecommerce, and marketing systems.
  • Build and refine logic for offer eligibility, points calculation, and redemption workflows.
  • Platform Implementation
  • Partner with engineering teams to oversee application build and integration with external systems (e.g., ERP, POS, Marketing Cloud).
  • Guide developers on business rules, workflows, and functional specifications.
  • Support UAT, data validation, and end-to-end testing cycles.
  • Business Analysis & Stakeholder Management
  • Work with product, marketing, and analytics teams to gather and translate business requirements.
  • Drive conversations on customer segmentation, personalization rules, and promotion effectiveness.
  • Document user journeys, system flows, and operational processes.
  • Continuous Improvement
  • Identify opportunities to improve platform efficiency, scalability, and reusability.
  • Recommend best practices for loyalty orchestration, offer lifecycle management, and data-driven personalization.
  • Key Skills & Qualifications

  • Experience : 5 10 years (depending on seniority) in solution design, consulting, or technical product management within retail, CPG, or marketing tech domains.
  • Strong understanding of loyalty ecosystems, offer management, and customer engagement platforms.
  • Hands-on experience or working knowledge in :
  • Points ledger / accrual / redemption systems
  • Offer eligibility and personalization logic
  • Coupon and promotion management systems
  • Data modeling and system integration (APIs, event-based architectures)
  • Ability to create functional & technical documentation, sequence flows, and system design diagrams.
  • Experience working with cross-functional teams (business, product, data, and engineering).
  • Familiarity with tools like Salesforce Loyalty, Adobe Experience Platform, SAP Emarsys, or equivalent loyalty management tools (a plus).
  • Key Skills :

    Product Management, Loyalty Platform, retail or CPG or marketing, Salesforce Loyalty

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