LAB Infra Engineer

Job Description :

We are seeking a skilled Lab Infrastructure Engineer with a strong networking background and programming experience to support our team in maintaining and troubleshooting lab environments. The ideal candidate will have hands-on expertise in network infrastructure, surveillance, and performance analysis, with the ability to resolve complex issues efficiently.

Key Responsibilities

• Respond to customer inquiries and perform proactive network surveillance.
• Troubleshoot network layer and logical problems using standard isolation methodologies.
• Utilize tools for router access, circuit layout, automated circuit testing, and ticket management.
• Analyze network surveillance data and address issues identified through analytics.
• Support customer service requests and provide timely resolutions.
• Ensure compliance with ITIL processes and best practices.

Required Skills & Qualifications