MackinVision Customer Support Specialist

Description

Mackin Educational Resources is Minnesota based company known nationally for distributing print and digital content, makerspace products, professional learning solutions, and our new MackinVision LMS to schools, classrooms, and school districts across the United States.

MackinVision is Mackins next-generation library management platform, designed to unify print, digital, and multimedia resources into a flexible, school-wide system. Our software aims to support educators and librarians in delivering a superior learning experience with features like live analytics, teacher and student portals, and a streamlined, intuitive interface. We are looking for a charismatic and analytical Customer Support Specialist to join our growing MackinVision team.

Responsibilities

• Assist in the delivery of customer support services and communication activities including the provision of information and instructions to customers via e-mail, phone, and live chat regarding products and services
• Participate in training and / or workshops of MackinVision to K-12 school librarians and library support staff
• Actively learn and maintain knowledge of materials, products, and services for MackinVision Library application and supporting technologies in order to provide information and support to customers
• Utilize a variety of internal applications such as remote access software, CRM systems, and communication platforms to support customers and conduct training sessions.
• Foster and maintain relationships with customers while representing and promoting Mackin in a professional and positive manner at all times
• Triage and manage support inquiries, documenting case activity and logging requests using an electronic ticketing system.
• Provide Tier 1 and Tier 2 customer support, including troubleshooting and issue investigation, and prepare software change requests while adhering to established case management and escalations protocols
• All other MackinVision support duties as assigned

Requirements

Education & Experience

Compensation and Work Location

Benefits

Benefit eligibility / offerings are determined by employment status and scheduled hours.

To Apply

To apply : please visit , go to the employment section, select the position, fill out the questionnaire, and attach your resume and cover letter.

Mackin Educational Resources is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, genetic information, age, gender, veteran status, sexual orientation, gender identity or expression, and the presence of mental, physical, or sensory disability, or any other status protected under federal, state, or local laws.

Questions? Please feel free to email us at HumanResources@ or call us at 952-895-9540

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