Talent.com
Customer Support Specialist
Customer Support SpecialistunitQ • San Francisco, CA, US
Customer Support Specialist

Customer Support Specialist

unitQ • San Francisco, CA, US
19 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

About unitQ

At unitQ , we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.

Backed by leading investors such as Zendesk , Accel ,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.

About the Opportunity

We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to nontechnical people in a timely manner, and have excellent follow-through and follow-up skills to design, build, and monitor robust systems for data ingestion, cleaning, and processing. You should also be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment. You will work closely with Operations Leads, Engagement Managers, and engineers.

Role Responsibilities :

  • Effectively follow up on open issues with customers or Customer Success and communicate the resolution.
  • Create and / or update client taxonomy in all stages of the client unitQ journey.
  • Act as an escalation point for all inbound cases from our clients and the Customer Success team.
  • Collaborate closely with cross-functional teams to enhance platform capabilities.

About You :

  • 3-5+ years prior experience in a technical or customer support role required.
  • Demonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems.
  • Previous experience with Zendesk CRM and Jira.
  • Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team.
  • Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues.
  • Self-driven with the ability to independently manage tasks and projects.
  • Nice to have :

  • Prior experience or knowledge of AI tools and machine learning.
  • Prior experience working at a technology company or start-up environment.
  • Benefits :

  • Flexible / unlimited vacation
  • Comprehensive medical, dental, and vision
  • 401(k) plan
  • Life insurance and FSA plans
  • Stock options
  • Equinox gym membership or wellness stipend
  • At unitQ, diversity drives innovation. We celebrate and welcome employees of different backgrounds, cultures, perspectives, and experiences. We’re committed to fostering an inclusive environment as our team grows.

    If you’re passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we’d love to hear from you!

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Create a job alert for this search

    Customer Support Specialist • San Francisco, CA, US

    Related jobs
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    VirtualVocations • Hayward, California, United States
    Full-time
    A company is looking for a Bilingual Customer Support Specialist.Key Responsibilities : Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization Addr...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Sales Demo - Thomas Kuhns • San Francisco, CA, US
    Full-time
    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment te...Show more
    Last updated: 13 hours ago • Promoted • New!
    Support Specialist

    Support Specialist

    VirtualVocations • Santa Clara, California, United States
    Full-time
    A company is looking for a Support Specialist II to provide technical support and guidance to Administrators and Exam Takers. Key Responsibilities Deliver customer support through phone, chat, and...Show more
    Last updated: 30+ days ago • Promoted
    Client Support Specialist

    Client Support Specialist

    VirtualVocations • Concord, California, United States
    Full-time
    A company is looking for a Client Support Specialist, Tier 1.Key Responsibilities Provide multi-level technical support to clients and ensure high client satisfaction Identify, troubleshoot, and...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    TradeJobsWorkforce • 95108 San Jose, CA, US
    Full-time
    As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...Show more
    Last updated: 30+ days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocations • San Jose, California, United States
    Full-time
    A company is looking for a Technical Support Agent.Key Responsibilities Collaborate with business units and technical teams to clarify requests and track task progress Monitor system performance...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Levelpath • San Francisco, CA, US
    Full-time
    You love to tackle problems and build solutions.When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to ap...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Ivo • San Francisco, CA, US
    Full-time
    Contract negotiation is the most time-consuming, costly, and difficult component of the contract lifecycle—and it hasn’t gotten much easier since the days of fax machines.Large language...Show more
    Last updated: 19 hours ago • Promoted • New!
    Customer Support Specialist

    Customer Support Specialist

    Veryfi, Inc. • san mateo, California, United States, 94401
    Full-time
    Veryfi AI document capture (Veryfi Lens) and AI-powered data extraction (Veryfi OCR API) software delivers Day 1 Accuracy and immediate go-to-market prowess. Veryfi enables fintech products, retenti...Show more
    Last updated: 30+ days ago
    Customer Support Specialist

    Customer Support Specialist

    VirtualVocations • Hayward, California, United States
    Full-time
    A company is looking for a Customer Support Specialist - Daylight.Key Responsibilities : Serve as the primary point of contact for customer inquiries, troubleshooting, and technical support relate...Show more
    Last updated: 30+ days ago • Promoted
    Customer Chat Support Specialist

    Customer Chat Support Specialist

    VirtualVocations • San Francisco, California, United States
    Full-time
    A company is looking for a Customer Chat Support Representative to enhance customer service experiences in mental health wellbeing. Key Responsibilities Respond to incoming chats and calls, provid...Show more
    Last updated: 1 day ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Weave • Palo Alto, CA, US
    Full-time
    This position supports TrueLark, a recently acquired brand under the Weave umbrella.While you'll be employed by Weave, your work will directly contribute to the TrueLark product and team.TrueLark i...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support & Onboarding Specialist - Tier II

    Customer Support & Onboarding Specialist - Tier II

    Radius XR, LLC • Pleasanton, CA, US
    Full-time
    RadiusXR is a portable Vision Diagnostic and Patient Engagement system that combines medical-grade diagnostics, practice management, and patient education tools in a single wearable AR / VRdevice.The...Show more
    Last updated: 10 hours ago • Promoted • New!
    Senior Customer Support Specialist

    Senior Customer Support Specialist

    VirtualVocations • Oakland, California, United States
    Full-time
    A company is looking for a Senior Customer Support Specialist to join their team.Key Responsibilities Serve as the primary contact for customer inquiries via email, live chat, and phone Assist c...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Lead

    Customer Support Lead

    VirtualVocations • Concord, California, United States
    Full-time
    A company is looking for a Customer Support Lead to enhance customer experience through support team efforts.Key Responsibilities Mentor and coach support agents to ensure efficient handling of c...Show more
    Last updated: 30+ days ago • Promoted
    North Dakota Customer Support Specialist

    North Dakota Customer Support Specialist

    VirtualVocations • Concord, California, United States
    Full-time
    A company is looking for a Customer Support Specialist to assist customers with inquiries about the child support program. Key Responsibilities Assist customers via phone and email regarding child...Show more
    Last updated: 11 hours ago • Promoted • New!
    Customer Support Specialist

    Customer Support Specialist

    Tech Firefly • San Jose, CA, US
    Full-time
    Customer Support Specialists are part of a team that is responsible for building and running efficient processes for global data management that enable accurate, consistent, and clean portfolios fo...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Artera • San Francisco, CA, US
    Full-time
    Make healthcare #1 in customer service.Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey.T...Show more
    Last updated: 19 hours ago • Promoted • New!