Position Overview :
Join our team as a Floater Phlebotomist, where you will play a vital role in providing exceptional patient care and service at multiple locations. This position offers the opportunity to interact directly with patients and deliver high-quality blood sample collections while ensuring adherence to established protocols.
Location : 165 Thomas Johnson Dr, Frederick MD 21702
Employment Duration : 3+ months
Shift : Flexible hours between 6 : 30 AM and 5 : 30 PM
Key Responsibilities :
- Serve as the face of our organization by providing compassionate care to patients during their visits.
- Draw blood samples with precision and prepare specimens for laboratory analysis, following established practices.
- Create a welcoming and trustworthy environment by thoroughly explaining procedures to patients.
- Provide coverage across various roles and locations, adapting to daily operational needs.
- Oversee the daily activities of the Patient Service Center and ensure timely and accurate completion of tasks.
- Demonstrate leadership by mentoring and training new employees, and guiding patient service representatives on site.
- Establish effective communication channels with staff, providing feedback to enhance team performance.
- Engage with customers who have high-complexity practices, ensuring exceptional service in alignment with their specialized needs.
- Manage multiple priorities in fast-paced environments while demonstrating excellent problem-solving skills.
Required Qualifications :
High school diploma or equivalent.Medical training as a medical assistant or paramedic is preferred.Phlebotomy certification is preferred, especially in California, Nevada, and Washington.Experience Requirements :
A minimum of five years of phlebotomy experience, including work with pediatric, geriatric, and capillary collections.At least three years in a Patient Service Center (PSC) or in-office practice (IOP) setting is preferred.Previous customer service experience in retail or service environments is a plus.Proficient in keyboarding and data entry.