Site Reliability Engineering Manager-Ecommerce

This is Hemanth from Synstack, please share your resume for below opportunity

SRE Manager

Location – San Ramon, CA (onsite)

Contract

Job Responsibilities

A Site Reliability Engineer is a professional who acts as a warrior to monitor, protect customer applications, and takes charge of operational tasks to ensure the efficient functioning of a system. They are responsible for monitoring, automating, and improving the reliability, performance, and availability of any applications.

Mandatory to have working experience as SRE Lead or Techno function role as Site Reliability Engineer (SRE) at customer work location in e-com / Retail domain.

Must have a working knowledge of Production Application Support.

Must have good knowledge on Level 1, Level 2 and Level 3 support experience in eCommerce platforms Shopify, Blue Yonder or any other e-com solutions / platforms.

Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics / Splunk / Dynatrace / Datadog / CloudWatch / ELK / Prome / New Relic). This engagement is a customer using NewRelic, PagerDuty hence it is good to have this expertise.

Must have knowledge SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI

Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads / customers into the P1 calls till RCA.

Knowledge working with postman.

Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA / ServiceNow / BMC Remedy)

Must know how to work with the Dev team, cross functional teams across time zones.

Should be able to generate WSR / MSR by extracting the tickets from ITSM platforms, present to customers and L7 leaders.