Managed Services Specialist - Tech

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Market®, and Gourmet Garage® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

Summary

The Project Analyst, Technology – Strategic Consulting Partnerships (SCP) coordinates consulting services, both onshore and offshore, across the tech division. This person is part of the team responsible for the development and implementation of the tech consulting strategy, contract negotiations, and consulting partner relationship management.

This role will be a key member of the Strategic Consulting Partner taskforce, responsible for managing the daily relationships with strategic IT service providers to ensure optimal performance and value delivery. This role involves supporting multiple projects, supporting contract lifecycle management, and facilitating Monthly Service Reviews.

The ability to navigate complex service agreements, track contractual obligations, and facilitate Monthly Service Reviews makes this role a key contributor to service excellence. This person will work with leads of other business units within Wakefern that are also seeking consulting partnerships and / or outsourcing initiatives.

Essential Functions

• Manage day-to-day relationships with strategic IT service providers, ensuring service delivery meets agreed SLAs / KPIs.
• Support supplier selection, onboarding, and contract lifecycle management.
• Coordinate cross-functional consulting initiatives ensuring successful delivery of key projects.
• Track renewals and contractual delivery obligations.
• Develop status reports of projects, making sure work is accomplished within proposed schedules and budgets.
• Facilitate Monthly Service Reviews (MSRs) with project teams.
• Identify service improvement areas and drive corrective action plans.
• Develop feedback / consultant evaluations and work with partner to address or reassign.
• Assist in project management activities such as development of project brief / charter, SOW refinement, and MSA
• Escalate issues and negotiate resolutions with suppliers when needed.
• Escalate key risks and issues to SCP leadership.
• Establish and maintain appropriate working relationships with other staff members, operating personnel, and vendor representatives to carry out this function.

Qualifications

Working Conditions & Physical Demands

Associate Competencies

Company Perks