Program Administrator 1

Program Administrator 1

At the direction of the supervisor, establishes & manages performance standards of licensure staff members (e.g., develops training materials based upon observing application error trends; provides training & coaching). Monitors staff (e.g., ensures adequate staffing levels by responsibly approving leave time requests & approves timecards). Responsible for developing, monitoring & measuring key performance metrics (e.g., processing quality, process improvement & development plans; develops & completes employee evaluations). Performs non-routine administrative tasks (i.e., independently formulates decisions & / or judgments involving non-legal interpretation of policies & procedures as they relate to the licensing function to resolve problems; prepares correspondence; & / or reports to carry out other assignments (e.g., template updating, assigning work, auditing, initial licensing & software testing). Researches & analyzes the licensing program, procedures & policies; communicates decisions, directives & / or assignments to licensure unit staff. Performs public relations functions (e.g., researches & responds to inquiries & complaints; furnishes information & explains programs to the public and licensees). Coordinates & performs non-routine clerical duties related to licensure of status of licensees; coordinates & verifies information received from various state & external entities; responds to non-routine & sensitive correspondence; assists the public in-person (i.e., walk-ins) concerning inquiries regarding licensure process. Performs other duties as assigned (e.g., answers phones, takes & delivers messages to appropriate personnel, makes photocopies, faxes correspondence & ensures appropriate processing time for sensitive documents & processes other agency related communications; may represent supervisor at meetings, seminars or conferences (e.g., delivers presentations & answers questions)).

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. Our benefits package includes :

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio 457)
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

36 mos. trg. or 36 mos. exp. in business administration, management science or public administration. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license. Or completion of undergraduate core program in business administration, management science or public administration; 12 mos. trg. or 12 mos. exp. in supervisory, administrative & / or managerial position which involved limited research & public contact. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license. Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 12 mos. trg. or 12 mos. exp. in supervisory, administrative, managerial & / or staff position which involved limited research & public contact. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license. Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills : Program Management

Supplemental Information

Chosen candidate must successfully complete a background check.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.