Application Engineering and Technical Support Manager (North Andover)

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do :

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Scope of Position

Watts Water Technologies, a top global provider of water solutions, seeks an experienced Applications Engineering and Tech Support Manager to lead our dynamic team. This role will play a critical role in ensuring the successful support for quotations of our configured products in the water sector, such as ACVs, HVAC, floor heating, and others. Your technical knowledge will also be leading the technical support team for the configured products and other core Watts product lines. Your expertise in mechanical engineering, combined with your leadership skills, will drive growth, efficiency, and exceptional customer experiences.

This position is responsible for the supervision of the technical customer support team and application engineers.

This position reports to the Director of Commercial Operations.

Primary Job Duties and Responsibilities

Team Leadership :

• Manage and mentor a team of applications engineers and technical support team, ensuring their professional growth and alignment with organizational goals.
• Collaborate with cross-functional teams, including IT, sales, and product development, to achieve seamless project execution.

Product Configuration and Customization :

Customer Interaction :

Efficiency and Process Improvement :

Quality Assurance and Compliance :

Project Management :

Required Qualifications

General Applicable Company Competencies

Working Conditions :

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the No. Andover location three days per week (Monday - Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements : Specific physical abilities required for this position include, but are not limited to :

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours / conditions to this position at any time. This position is at will, which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Pay Range :

The expected salary range for this position is $ 129,000-152,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

#LI (Hybrid)

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

How we work :

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.