Desktop Support Engineer L1
Service GlobalKnoxville, TN, United States11 hours ago
Job type
- Full-time
Job descriptionL1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network / Server / application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting / movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc. Engineers are expected to bring their own composite-toed shoes. All remaining safety gear will be provided onsite.
Roles and Responsibilities :
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware / software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage / compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA's)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Good to have skills
Note :
Mandatory Skills
EUC L1 and Basic Networking Skills
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Desktop Support • Knoxville, TN, United States