Patient Engagement Advocate

A company is looking for a Patient Engagement Center Advocate.

Key Responsibilities

Respond to incoming phone calls and schedule patient appointments in the EMR system

Document patient requests and pertinent information accurately in the EMR

Coordinate with team members to ensure efficient workflow and meet daily call production goals

Required Qualifications

High School diploma or GED

1+ years of experience in a call center, customer service, medical office, or as a receptionist

Preferred experience in a medical office, specifically in optometric or ophthalmic settings

Proficiency in using multiple computer programs simultaneously

Knowledge of state and federal regulations, including HIPAA guidelines