Customer Operations Associate

Customer Operations Associate

We asked ourselves What if better care didn't cost more?

That's why we built Vitable : the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.

Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers.

Simply put, we're built for better.

We're growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you?

About the Role

As a Customer Operations Associate at Vitable, you'll be the go-to partner helping our clients bring better healthcare benefits to life. From onboarding new groups to supporting their day-to-day needs, you'll make sure every client feels confident, informed, and cared for.

You'll work closely with Customer Success and Sales to ensure clients have a smooth experience from implementation to ongoing support and that every interaction reflects Vitable's promise of delightful service.

• Deliver a standout client experience. Bring empathy, clarity, and energy to every interaction.
• Serve as a trusted guide for clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees, and feels confident managing their program within the expected onboarding timeline to avoid late starts.
• Answer questions and resolve issues across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing within SLA.
• Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately and on schedule.
• Contribute to process improvements by documenting best practices and refining internal workflows related to ICHRA operations.

Required Qualifications

Bonus Qualifications

Benefits and Perks

Who Thrives Here

You careabout people, about purpose, about doing work that truly matters.

You're the kind of person who sees a broken system and asks, "How can I fix this?" Challenges don't intimidate youthey energize you. You move quickly, but with intention. You don't just get things doneyou get the right things done.

At Vitable, we thrive on both autonomy and collaboration. You'll have the space to own your work, make smart decisions, and lead with initiativewhile knowing when to pull others in, ask questions, and build together as a team.

You'll fit right in if you're :

We care deeply about the people we serve, and we care just as much about our team. We support each other, show up with heart, and find joy in the work we do.

No egos. No jerks. Just good humans doing great work.

Inclusion at Vitable

Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiencesand we're committed to building a team that reflects the people we serve.

If you're excited about this role but your background doesn't match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.