Program Research Associate

• Verify and maintain existing program data according to findhelp’s standards and procedures.
• Research and add new organizations and programs that qualify to be added to the network, including but not limited to researching the internet and calling/emailing organizations for more information.
• Respond to external requests received in our ticket management system and play an integral role in troubleshooting platform requests.
• Work efficiently within all Curation systems and tools.
• Participate in team meetings and contribute to a positive culture.

• Skilled in attention to detail with an ability to efficiently prioritize tasks.
• Able to successfully navigate change.
• Adept at learning new skills.
• Stays curious and is willing to ask the difficult questions to get the right answers.
• Data driven with the capability to make good decisions in ambiguous situations.
• Great written and verbal communication skills with the ability to give and receive feedback.
• Self driven to complete tasks with little oversight.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.