General Manager

Job Description

Job Description

maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman : the cookbook.

We’re looking for a passionate general manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You’ll be able to speak authentically about who we are, and every item on our food and beverage menu.

Position Summary

The General Manager will oversee daily operations of one of maman’s café locations, ensuring exceptional hospitality, operational efficiency, and team engagement. This individual will lead both front-of-house and back-of-house teams, drive financial performance, and uphold maman’s standards of quality and service. Reporting to the Regional Director, the GM will balance guest experience, team development, and profitability while embodying maman’s culture and values.

Essential Responsibilities

Operations & Financial Management

Manage all aspects of café operations, ensuring efficiency and consistency in service delivery

Drive sales growth, manage COGS, and control labor costs to achieve profitability targets

Review and analyze daily financial performance and partner with leadership to implement improvements

Oversee scheduling, ordering, inventory management, and reporting

Team Leadership & Development

Lead, coach, and inspire a team of approximately 25 FOH and BOH employees

Conduct monthly performance reviews, ongoing coaching, and career development conversations

Onboard and train new hires in Harri, ensuring readiness prior to their first training shift

Foster a positive, collaborative work environment where accountability and hospitality thrive

Guest Experience & Hospitality

Champion maman’s hospitality standards, ensuring every guest feels welcomed, respected, and valued

Investigate and resolve guest concerns with professionalism and urgency

Build guest loyalty by developing rapport with regulars and fostering repeat visits

Maintain café aesthetics in line with maman’s lifestyle brand

Collaboration & Strategic Support

Partner with Regional Directors and the maman office team on new SOPs, menu launches, marketing initiatives, and events

Support cross-functional projects and activations, ensuring alignment with brand standards

Provide insights to leadership regarding staffing needs, market trends, and operational improvements

Qualifications & Skills

Minimum 3 years of leadership experience in hospitality or restaurant management

Strong financial acumen with proven ability to manage budgets, labor, and costs effectively

Proficiency with Toast, Harri, and 3rd-party delivery platforms

Valid food handler’s certification and strong commitment to food safety

Excellent leadership, communication, and problem-solving skills

Flexible availability, including weekends, holidays, and special events

Energetic, approachable, adaptable, and hospitality-driven with a passion for creating memorable guest experiences

What We Offer

At maman, we’re proud to provide a supportive and people-first environment where leaders can thrive and grow. Our General Managers enjoy :

A collaborative culture that values teamwork, initiative, and continuous improvement

Competitive salary, performance-based bonuses, and growth opportunities within a fast-growing brand

Comprehensive healthcare options and commuter benefits

Two weeks of paid time off and a flexible, supportive work environment

Ongoing professional development, training, and opportunities for internal mobility

Sweet perks cookies, coffee, and in-store discounts

A company culture where we roll up our sleeves, support one another, and celebrate shared success