Workforce Optimization Specialist (SAN ANTONIO)

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the 1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Workforce Senior Analyst , you will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role will connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership influencing strategic workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do : Creates and implements strategic workforce plans that are fully integrated with business objectives , ensuring clear communication of strategic, tactical, and financial goals, dependencies, and potential risks. Leverages analytics and predictive modeling to forecast future workforce needs, skill gaps, and potential talent shortages, creating real-time dashboards and reports. Identifies and analyzes emerging trends in the labor market, technology, and industry to anticipate their impact on the organization's workforce, communicating actionable insights to senior leaders. Develops blended staffing models that effectively blend human, AI, and automated resources to maximize efficiency, reduce costs, and improve employee engagement, piloting and implementing new models as needed. Builds and maintains strong relationships with key stakeholders across HR, Technology, Finance, and Operations, actively participating in strategic planning discussions and providing expert guidance. Translates data and analysis into compelling narratives that influence decision-making at all levels, providing proactive support and guidance to HR business partners and other stakeholders. Collaborates with HR, Finance, CREWs, Risk, and other association functions to ensure that strategic workforce plans are aligned with their strategies and goals. Develops and maintains processes to monitor strategic workforce plan performance against metrics, ensuring compliance with laws, regulations, and company policies. Acts as an internal consultant to business leaders, co-creating tailored workforce strategies to support business growth and agility, and facilitating strategic planning workshops. Serves as a mentor and coach to HR business partners and other stakeholders, sharing expertise in strategic workforce planning and promoting a culture of proactive talent planning. Identifies and shares best practices in strategic workforce planning, encouraging the adoption of innovative approaches and techniques throughout the organization. Ensures risks associated with business activities are effectively identified , measured, monitored , and controlled in accordance with risk and compliance policies and procedures. What you have : Bachelor's degree in Finance , Business or Human Resources or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree. 6 or more years of relevant Workforce Planning & Forecasting or HR Metrics experience or 2 years relevant workforce planning, forecasting, of HR metrics experience and 4 years business support analytics experience in financial services. Experience developing long range (1 year ) workforce planning and forecasts. Strong acumen to identify future talent / skill needs based on business strategy. Highly proficient critical thinking, analysis, business planning, communication and forecasting skills. What sets you apart : Experience in insurance and / or banking sectors. Familiarity with call center and sales workforce dynamics. Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle). Experience with design thinking and agile methodologies. Expertise< /