Inside Sales - Customer Support

Job Description : Tasks :

• Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate client solution; quantify and resolve customer complaints and needs with little supervision.
• Utilize client tools and processes including product configuration tools, order entry and business systems.
• Responsible for order tracking and communication of on-time customer delivery.
• Coordinate input from other client product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities.
• Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability.
• Execute change orders and expedite collection of overdue invoices.

Basic Qualifications :