RENO - RESERVATIONIST AIR PROG LD

Job Description

Job Summary :

This position is responsible for providing superior service to internal and external customers. The incumbent is also responsible for booking reservations through the NNV Air Programs Call Center. This position assists the Supervisor in the functions of the day to day operations. This includes various projects related to air reservations. Air Programs are focused on the retention and development of VIP customers.

Key Job Functions :

• Responsible for answering incoming calls for Air Program reservations for VIP guests. Adjust blocks as necessary to optimize financial yield and profitability. This will account for at least 80% of the workday.
• Perform special duties that encompass the establishment and maintenance of Flight Seat Inventory for Harrah's Northern Nevada Air Program.
• Coordinate with Air Program Management, the filling of seats using theoretical criteria as the guideline.
• Create all of the reservation templates associated with the flights.
• Coordinates with Branch Offices, Junket Representatives and VIP Services the management of seat blocks for all flights.
• Completes weekly forecasting for Air Program Measurements.

Qualifications :

High School Diploma or equivalent

1-2 years of related experience required.

Qualifications :

Physical, Mental and Environmental Demands :

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).