Product Manager

Product Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role

We're looking for a Product Manager who will be part of an innovative team and company, building out next-generation contact center AI products. This role will involve close collaboration with design, engineering, and ML teams to deliver enterprise-grade AI solutions. The ideal candidate has experience working on enterprise SaaS products and enjoys engaging directly with customers to shape product direction. This PM will also collaborate closely with other product managers and cross-functional teams to ensure capabilities flow end-to-end across the Cresta platform, delivering cohesive, impactful user experiences.

We want someone who is not afraid to think outside the box and think on their feet as things get thrown their way. Cresta's Product Management team works closely with customers to develop creative solutions to complex problems.

Responsibilities

• Understand user, influencer, and buyer personas and conduct primary and secondary research to validate product and feature ideas
• Own the full product life cycle from strategic planning to tactical activities, including the definition and tracking of key business metrics. Prioritize product investments to meet strategic product and business goals
• Ability to communicate product ideas, requirements, and business plans to all levels of the organization
• Partner with designers, engineering, and ML teams to build AI products
• Work closely with other Product Managers to align on roadmaps and ensure end-to-end capability delivery across the Cresta platform.
• Manage cross-functional communication among engineering, design, GTM, and customer success teams

Requirements

Perks & Benefits

Compensation for this position includes a base salary of $140,000 ~ $175,000, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.