Hy-Vee Wine and Spirits Department Manager

Wine & Spirits Department Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title : Wine & Spirits Department Manager Department : Wine & Spirits FLSA : Non-Exempt General Function : Sets the department standards for customer service, employee relations, cleanliness, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.

Core Competencies

Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness

Home Positions

Wine and Spirits Department Employees

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. + Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. + Sets the department standards for customer service, employee relations, cleanliness, professional appearance and overall profitability. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. + Makes an effort to learn customers' names and to address them by name whenever possible. + Assists customer by : (examples include, Escorting them to the products they're looking for, Securing products that are out of reach, loading or unloading heavy items, Making note of and passing along customer suggestions or requests , Performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly and provides friendly, helpful service to customers who call. + Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. + Determines department goals with store director. + Determines weekly work schedule and establishes a daily work plan for the department. + Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment. + Stays current on trends in each product category, and educates customers by offering suggestions, answering questions, etc. + Makes informational materials on products available for customer use. + Communicates with employees regarding sales and ideas. + Handles and satisfies customer issues. + Figures retail pricing and ensures correct pricing. + Extends invoices, posts invoices, and oversees department bookkeeping procedures. + Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer. + Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads. + Conducts inventory of the department. + Plans displays, promotions, and determines pre-orders. + Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product. + Understands and troubleshoots equipment and ensures maintenance is performed. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Knowledge, Skills, Abilities and Worker Characteristics

Education and Experience

Supervisory Responsibilities (Direct Reports)

Physical Requirements

Working Conditions

This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job

Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, two wheeler, and C.A.R.S. reordering system.

Confidentiality

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing. Financial Responsibility : Responsible for company assets, including equipment and merchandise.

Contacts

Has daily contact with customers, employees, suppliers / vendors, and the general public, and occasional contact with local, federal or state regulatory agencies regarding inspections.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.