Desktop Support Technician

Job Description

Seeking a Desktop Support Technician to provide desktop / laptop / thing client support both desk-side and remotely, as well as :

• Install, patch, and troubleshoot Windows 7 / 10.
• Troubleshoot issues with Microsoft 2019 and Office 365 products.
• Configure and troubleshoot Windows networking (TCP / IP).
• Escalate issues to next-level support or management as appropriate.
• Troubleshoot issues with Microsoft Edge and Google Chrome.
• Provide support using remote tools.
• Install and troubleshoot a variety of in-house developed and third-party software.
• Troubleshoot desktop and network printer issues.
• Support Google Workspace products.
• Support Apple devices (iPad, iPhone).
• Understand and support Microsoft Active Directory (client-side).
• Implement hard drive encryption, preferably using Bitlocker and McAfee.
• Modify system registry as needed.

Requirements

Skills

Required / Preferred

Years

Candidate Experience

Industry certification (A+, Network+, MCP, etc)

Required

Relevant experience and preferred education of 2 year degree or equivalent technical study

Required

Experienced in PC (desktop / laptop / thin client) support - both desk side and remotely

Required

Windows 7 / 10 installation, patching, and troubleshooting

Required

Ability to troubleshoot issues with Microsoft 2019

Required

Windows networking TCP / IP Configuration and troubleshooting

Required

Escalate issues to next level support and or management accordingly

Required

Ability to troubleshoot issues with Microsoft Edge and Google Chrome

Required

Demonstrated experience providing support with remote tools

Required

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software

Required

Troubleshoot desktop and network printers issues

Required

Experienced in Google Workspace products

Required

Experience in Apple device support (iPad, iPhone)

Required

Experience with hard drive encryption - preference for Bitlocker and McAfee

Required

Ability to modify system registry

Required

Benefits

Benefit Package includes :