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Senior Desktop Technician

Senior Desktop Technician

REVOLUTION MedicinesRedwood City, CA, United States
4 days ago
Job type
  • Full-time
Job description

Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers. The company's R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding Revolutionaries in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Opportunity :

We are looking for a Senior Desktop Technician to join the IT team in the Information Sciences department and be a key contributor in delivering a seamless and secure end-user computing experience to the Revolution Medicines (RevMed) community across a hybrid enterprise environment. This role blends advanced technical troubleshooting, ServiceNow administration, and cross-functional collaboration with a strong emphasis on mentoring and continuous service improvement. The ideal candidate will thrive in a fast-paced, evolving IT landscape and demonstrate a passion for operational excellence and user satisfaction.

The Senior Desktop Technician will be accountable for the following :

  • Provide Tier II / Tier III support for end-user devices, operating systems (Windows / Mac), and enterprise applications.
  • Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues.
  • Act as a technical mentor and escalation point for junior technicians and helpdesk staff.
  • Administer and support platforms that include Microsoft 365 (Exchange, Teams, OneDrive), Egnyte, Smartsheet, DocuSign, and Confluence.
  • Support identity and access services through Azure SSO, SCIM, and MDM.
  • Administer and configure ServiceNow modules for ITSM and ITAM, including incident, request, and asset management.
  • Maintain accurate asset records and participate in lifecycle management initiatives.
  • Create and maintain best practice documentation and guides for internal use.
  • Assist in automating routine processes within ServiceDesk operations primarily through PowerShell automations, ServiceNow workflows, and MDM configuration.
  • Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting.
  • Work closely with infrastructure, network, and security teams on cross-functional initiatives.
  • Rapidly acquire proficiency in new systems, tools, and platforms.
  • Participate in rollouts and pilot testing of new applications, hardware, or infrastructure.
  • Balance multiple competing tasks and priorities effectively.

Required Skills Experience and Education :

  • 3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise.
  • Strong hands-on experience with Hybrid Active Directory / Azure AD.
  • Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.
  • Demonstrated ability to administer, configure, and optimize ServiceNow modules relevant to IT support operations.
  • Experience managing endpoints through Intune and JAMF.
  • Strong analytical and problem-solving skills, with a proven capacity to prioritize and resolve complex problems under tight deadlines, ensuring minimal disruption to business operations.
  • Excellent verbal and written communication skills; adept at maintaining professionalism and clear communication when working on high-priority incidents or escalated support requests.
  • Experience creating user guides, documentation, or training materials for technical audiences.
  • Working knowledge of Windows and macOS environments, network protocols, cybersecurity best practices, and remote support tools.
  • Ability to work both independently and as part of a collaborative, cross-functional team.

    • Preferred Skills :

  • Basic scripting experience (PowerShell, Python, or similar).
  • Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs).
  • Initiative and enthusiasm for continuous service improvement.
  • Strong organizational and time management skills.
  • IT certifications such as CompTIA A+ / Network+ / Security+, Microsoft 365, or Azure Fundamentals. #LI-Hybrid #LI-YG1

    • The base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is listed below. The range displayed on each job posting is intended to be the base pay salary range for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in. Our base pay salary ranges are determined by role, level, and location. Individual base pay salary is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training.

    Please note that base pay salary range is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities.

    Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, disability, marital status, medical condition, and veteran status.

    Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our CCPA Notice and Privacy Policy. For additional information, please contact privacy@revmed.com.

    Base Pay Salary Range

    $75,000-$90,000 USD

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    Desktop Technician • Redwood City, CA, United States