Talent.com
Customer Service Representative
Customer Service RepresentativeDavid's Bridal • Winston Salem, NC, US
No longer accepting applications
Customer Service Representative

Customer Service Representative

David's Bridal • Winston Salem, NC, US
30+ days ago
Job type
  • Part-time
Job description

Best Job Ever!

Minimal weekday hours required (join for weekends only!)

Generous Team Member discount

$400 bonus for every referral hired with NO LIMIT

Competitive hourly pay rates & team bonus

Get Paid Early!

  • Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit. Join a company that dominates the products in their category 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happenapply today!

Customer Service Representative

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor / Manager. The CSR supports the welcome desk, cash wrap, systems / processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions :

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.
  • Other duties as assigned.
  • Physical Demands :

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
  • Education & Credentials :

  • High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
  • Part Time Benefits Include :

  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance
  • Love wins when love is for everyone!

    Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

    David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

    The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and / or experience, and internal equity. This base pay range of $12-15 / hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

    Create a job alert for this search

    Customer Service Representative • Winston Salem, NC, US

    Related jobs
    Sr Customer Service Representative

    Sr Customer Service Representative

    Genuine Parts • Salisbury, NC, US
    Full-time
    Senior Customer Service Representative.Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectation...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Bethania, North Carolina
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    North Carolina Staffing • Winston Salem, NC, US
    Full-time
    Customer Service Representative.Location : 118 N Marshall St, Winston-Salem, North Carolina 27101 United States of America Are you a people person? Do you love helping others? U-Haul is in search of...Show more
    Last updated: 5 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Aspire Heating & Cooling • Winston-Salem, NC, USA
    Full-time
    Quick Apply
    Elevate Your Career with Aspire.Elevating Lives One Person at a Time.We take pride in supporting our community and investing in our employees. If you're a Customer Service Representative looking for...Show more
    Last updated: 30+ days ago
    Customer Service

    Customer Service

    Lowes • Danbury, NC, United States
    Full-time
    Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show more
    Last updated: 23 days ago • Promoted
    41345188400 - Customer Service Representative 6

    41345188400 - Customer Service Representative 6

    Activate Talent • Winston Salem, NC, US
    Full-time
    Customer Service Representative.Position : Customer Service Representative.Job Type : Full-Time - 100% Remote.Working hours : US Timezone, PST. Our client is a mission-driven beauty brand that believes...Show more
    Last updated: 20 days ago • Promoted
    Customer Service Representative (Mandarin Required)

    Customer Service Representative (Mandarin Required)

    Think Academy US • Winston Salem, NC, US
    Full-time
    Customer Service Representative (Mandarin Required).Job Opportunity : Customer Service Representative.Job Type : Full-Time Contractor (40 Hours Per Week). Pay Range : $20 / hour (Base) + $20 / per successf...Show more
    Last updated: 18 days ago • Promoted
    Alterations Customer Service Representative

    Alterations Customer Service Representative

    David's Bridal • Winston Salem, NC, US
    Part-time
    Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply. At David's Bridal, we empower our customers and our employee...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Innospec Inc. • Salisbury, NC, United States
    Full-time
    Customer Service Representative.Customer Care responsibilities.Answer phones and direct customers to correct contact and / or assist them. Serve as secondary point of contract for customer accounts th...Show more
    Last updated: 8 hours ago • Promoted • New!
    Customer Service Representative

    Customer Service Representative

    The LaSalle Network • Salisbury, NC, US
    Full-time
    Customer Service Representative.LaSalle Network is excited to be partnering with a well-known national grocery retailer to grow their remote customer service team!. We're hiring Customer Service Rep...Show more
    Last updated: 30+ days ago • Promoted
    Retail Service Specialist-2

    Retail Service Specialist-2

    O'Reilly Automotive • Pilot Mountain, NC, US
    Full-time
    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Circle K • Salisbury, NC, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Pavago • Winston Salem, NC, US
    Full-time
    Customer Service Representative (CSR).Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience a...Show more
    Last updated: 21 days ago • Promoted
    Remote Mortgage Customer Service Representative

    Remote Mortgage Customer Service Representative

    MCI • Winston Salem, NC, US
    Remote
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show more
    Last updated: 21 days ago • Promoted