SUPERVISING AMBULANCE DISPATCHER

Salary : $60,615.36 - $81,680.88 Annually
Location : Los Angeles County, CA
Job Type: Full time
Job Number: Y5071G
Department: HEALTH SERVICES
Opening Date: 09/27/2024

Position/Program Information
DEPARTMENT OF HEALTH SERVICES
EXAM NUMBER

Y5071G

TYPE OF RECRUITMENT
OPEN COMPETITIVE JOB OPPORTUNITY

APPLICATION FILING PERIOD

Applications will be accepted starting September 30, 2024 at 8:00 A.M., (PT)

This examination will remain open until the needs of the service are met and is subject to closure without prior notice.
OUT-OF-CLASS EXPERIENCE WILL NOT BE ACCEPTED. NO WITHHOLDS WILL BE ALLOWED FOR THIS EXAMINATION.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its unified system of 23 health centers and 4 hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 500,000 outstanding patients, employs over 23,000 staff, and has an annual budget of over $8.4 billion. For additional information regarding DHS please visit

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

MISSION:
To advance the health of our patients and our communities by providing extraordinary care.
DEFINITION:
Supervises the Ambulance Dispatchers in the Centralized Dispatch Unit of Patient Transportation Services.
Essential Job Functions

Supervises Ambulance Dispatchers and related personnel who are involved in arranging emergency and scheduled transportation for patients to and from County and non-County hospitals and institutions.

Prepares daily work schedule of Ambulance Dispatchers.

Recommends purchase of new equipment or modification of existing equipment and orders supplies.

Operates radio equipment to maintain communication with ambulance and EMS Agency personnel.

Performs and corrects data entry, prepares various reports, and utilizes computer equipment.

Maintains records of patient transportation requests.

In the event of a major emergency or disaster, participates as a member of the Departmental Operations Center, as needed.

Performs duties of Ambulance Dispatcher on an emergency relief basis.
Requirements

SELECTION REQUIREMENTS:

Option I:
One (1) year of experience at the level of Ambulance Dispatcher dispatching ambulances to and from a large number of locations throughout Los Angeles County and surrounding counties. Experience at the level of Ambulance Dispatcher is defined as: Dispatches ambulances, vans and other vehicles to transport patients to and from County and non-County hospitals and institutions.

Option II:
Two (2) years of experience as an Ambulance Medical Technician.

To qualify under Option II, applicants must have County status as an Ambulance Medical Technician as evidenced by holding or having held such payroll title for the required time.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

DESIRABLE QUALIFICATIONS:
Credit will be given to applicants who possess the following desirable qualifications:
Experience working with Computer Aided Dispatch software.
Emergency Medical Dispatch (EMD) certificate*.
Any additional experience in excess of the Selection Requirements.

*Certification/License Information: Please ensure the Certification/License Section of the application is completed. Provide the title of the certificate, the number, date issued, date of expiration and the name of the issuing agency. Please attach a legible photocopy of the required certificate to your application at the time of filing or within seven (7) calendar days of filing online or your application will be rejected. We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

If you are unable to attach required/supporting documents during application submission, you may email the documents to Kendrea Shelvy kshelvy@dhs.lacounty.gov within seven (7) calendar days or you will not receive credit. Please include your name, the exam title, and the exam number in the email message.

IMPORTANT NOTICE: Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check.
Additional Information
EXAMINATION CONTENT:
This examination will consist of an evaluation of training, experience and desirable qualifications based on application information and supplemental questionnaire weighted at 100%.

Candidates must achieve a passing score of 70% or above on the examination in order to be added to the eligible register.

Note: All correspondence to applicants will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add kshelvy@dhs.lacounty.gov and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk mail. FINAL EXAM RESULT NOTICES WILL BE SENT VIA EMAIL TO THE EMAIL ADDRESS PROVIDED ON THE APPLICATION. Examination results cannot be given over the phone.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
ELIGIBILITY INFORMATION:
Applications will be processed on an "as received" basis, and those receiving a passing score will be promulgated to the eligibility register accordingly.

The names of candidates receiving a passing score in the examination will be added to the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of promulgation.

No person may compete in this examination more than once every twelve (12) months.

VACANCY INFORMATION:
The resulting eligible register from this examination will be used to fill vacancies throughout the Department of Health Services, as they occur.

SPECIAL INFORMATION:
Appointees may be required to work any shift including evenings, nights, weekends and holidays.

APPLICATION AND FILING INFORMATION:

Applications must be submitted online only. We must receive your application before 5:00 p.m. (PT), on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site.

Plan to submit your online application well in advance, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the exam requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and requirements serving as your description of duties will not be sufficient to demonstrate that you meet the exam requirements. Comments such as "See Resume" or referencing other unsolicited materials/documents will not be considered a response. Doing so may result in an incomplete application, and you may be disqualified.
Passing this examination and being added to the eligible register does not guarantee an offer of employment.
FAIR CHANCE INITIATIVE:The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal Law requires that all employed persons have a Social Security Number.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD:All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
DEPARTMENT CONTACT:Kendrea Shelvy, Exam Analyst
kshelvy
213-288-7000
ENTERPRISE HELP DESK(213) 288-7000
ADA COORDINATOR PHONE:(323) 914-7111
COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at
Veteran's Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran's credit, please visit:
Revised September 2025
For detailed information, please click
01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. CHECK YOUR ANSWER CAREFULLY.

Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested.
Comments such as "see resume or application" will NOT be considered as a response. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

• I acknowledge that I have read and understand the above information and instructions.

02
SELECTION REQUIREMENTS (QUESTIONS 2-4):

Do you have at least one year of experience at the level of Ambulance Dispatcher dispatching ambulances to and from a large number of locations throughout Los Angeles County and surrounding counties?

• YES
• NO

03

If you answered YES to Question #2 above, please provide a detailed description of your experience dispatching ambulances to and from a large number of locations throughout Los Angeles County and surrounding counties.NOTE: For each experience listed, please provide the following information:1. Name and Address of Employer2. Position/Title Held3. Date From: (MM/DD/YYYY), Date To: (MM/DD/YYYY)4. Hours worked per week5. Describe your duties in detailIf you do not have any experience in this area, please type "DOES NOT APPLY."
04

Do you have at least two years' of experience as an Ambulance Medical Technician dispatching ambulances to and from a large number of locations throughout Los Angeles County and surrounding counties?

• YES
• NO

05
DESIRABLE QUALIFICATIONS (QUESTIONS 5-7):

Do you have experience working with Computer Aided Dispatch software?

• YES
• NO

06

If you answered YES to Question #5 above, please provide a detailed description of your experience working with Computer Aided Dispatch software.NOTE: For each experience listed, please provide the following information:1. Name and Address of Employer2. Position/Title Held3. Date From: (MM/DD/YYYY), Date To: (MM/DD/YYYY)4. Hours worked per week5. Describe your duties in detailIf you do not have any experience in this area, please type "DOES NOT APPLY."
07

Do you possess an Emergency Medical Dispatch (EMD) certificate?

• YES
• NO

08

Many important notifications including final results notices will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Please add ainiguez2@dhs.lacounty.gov and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

• I UNDERSTAND THE ABOVE INFORMATION

Required Question