Talent.com
Patient Service Representative

Patient Service Representative

Allergy PartnersLynchburg, VA, US
30+ days ago
Job type
  • Full-time
Job description

Patient Services Representative

Responsible To : Practice Manager

Job Summary : With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.

Responsibilities Include, But Are Not Limited To, The Following :

  • Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
  • Screens visitors and responds to routine requests for information from patients and vendors.
  • Maintains office equipment and office supplies in the front office areas.
  • Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
  • Opens, date stamps, and delivers mail daily as assigned.
  • Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
  • Keeps the patient reception area neat and clean at all times throughout the day.
  • Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
  • Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
  • Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
  • Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
  • Ensures proper posting of charges into the practice management system daily as assigned.
  • Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
  • Closes the office each day, according to protocol.
  • Determines uncollectible balances and refers such accounts to the Practice Manager.
  • Assists in other front office duties at the request of the Practice Manager.

Other

  • Facilitates any physician requests throughout the day.
  • Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
  • Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
  • Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
  • Attends all regular staff meetings.
  • Performs all other tasks and projects assigned by the Practice Manager.
  • Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
  • Complies with Allergy Partners and respective hub / department policies and reports incidents of policy violations to a Supervisor / Manager / Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
  • Supervisory Responsibilities : This job has no supervisory responsibilities.

    Typical Physical Demands : Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis.

    Typical Working Condition : Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

    Compensation Information : Actual compensation may vary depending on job-related knowledge, skills, and experience.

    Qualifications

    Educational Requirements :

  • High school diploma required.
  • Qualifications And Experience :

  • Minimum of two years of experience in a medical office or customer service position.
  • Proven success asking for payment, making change, and balancing a cash drawer.
  • Working knowledge of basic managed care terminology and practices.
  • Familiarity with scheduling and rearranging appointments effectively.
  • Comfortable using email, word processing and interacting with Internet applications.
  • Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
  • Proven experience handling challenging patients / customers and dealing with conflict in elevated / stressful situations.
  • Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
  • Neat, professional appearance.
  • Strong written and verbal communication skills.
  • Bi-lingual is a plus, not required
  • Create a job alert for this search

    Patient Service Representative • Lynchburg, VA, US

    Related jobs
    • Promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career SolutionsLynchburg, Virginia
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $2,086 per week in Appomattox, VA

    Travel Physical Therapist (PT) - $2,086 per week in Appomattox, VA

    AlliedTravelCareersAppomattox, VA, US
    Full-time
    AlliedTravelCareers is working with Coast Medical Service to find a qualified Physical Therapist (PT) in Appomattox, Virginia, 24522!. Coast Medical Service is a nationwide travel nursing & alli...Show moreLast updated: 30+ days ago
    Telemedicine Physician

    Telemedicine Physician

    QuickMDLynchburg, VA, United States
    Full-time
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...Show moreLast updated: 5 days ago
    • Promoted
    Patient Access Specialist

    Patient Access Specialist

    Ensemble Health PartnersLexington, VA, US
    Full-time
    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including...Show moreLast updated: 30+ days ago
    • Promoted
    Case Manager Physical Therapy (Full Time, Lynchburg Home Health)

    Case Manager Physical Therapy (Full Time, Lynchburg Home Health)

    ZipRecruiterLynchburg, VA, United States
    Full-time
    The Home Health Physical Therapy Case Manager evaluates, develops a plan of care and treats patients to maintain or restore patients to their maximum functional performance level and completes disc...Show moreLast updated: 5 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,740 to $1,940 per week in Virginia

    Travel Physical Therapist (PT) - $1,740 to $1,940 per week in Virginia

    AlliedTravelCareersAll Cities, VA, US
    Full-time
    AlliedTravelCareers is working with Ventura MedStaff to find a qualified Physical Therapist (PT) in Virginia!.Are you ready to take your Travel career to the next level? See places you have not se...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    Wawa, Inc.Lynchburg, VA, US
    Full-time
    We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Access Supervisor

    Patient Access Supervisor

    Ensemble Health PartnersLexington, VA, US
    Full-time
    Patient Access Supervisor Champion.Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated phy...Show moreLast updated: 30+ days ago
    • Promoted
    Physical Therapy Assistant Pool - Lynchburg Home Health

    Physical Therapy Assistant Pool - Lynchburg Home Health

    Centra Health, IncLynchburg, VA, US
    Full-time
    The Licensed Physical Therapy Assistant treats patients to maintain or restore maximum functional performance level.Under the supervision of a Licensed Physical Therapist, administers physical ther...Show moreLast updated: 30+ days ago
    Customer Service Representative - Work From Home Opportunity

    Customer Service Representative - Work From Home Opportunity

    AO Globe Life - Angie CruzLynchburg, VA, US
    Remote
    Full-time
    Quick Apply
    Are you ready to grow your career while maintaining the freedom to prioritize your family and personal life?.This is your chance to join a dynamic team as a Customer Service Representative , helpin...Show moreLast updated: 30+ days ago
    • Promoted
    Physical Therapist Pool (PRN, Acute Rehab, Virginia Baptist Hospital, Lynchburg, VA)

    Physical Therapist Pool (PRN, Acute Rehab, Virginia Baptist Hospital, Lynchburg, VA)

    Centra Health, IncLynchburg, VA, US
    Full-time
    The Physical Therapist evaluates and treats patients to maintain or restore patients to their maximum functional performance level and completes discharge planning. Evaluates and develops plan of ca...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,963 per week in Appomattox, VA

    Travel Physical Therapist (PT) - $1,963 per week in Appomattox, VA

    AlliedTravelCareersAppomattox, VA, US
    Full-time
    AlliedTravelCareers is working with talent4health to find a qualified Physical Therapist (PT) in Appomattox, Virginia, 24522!. Talent4Health is the most candidate-centric agency in the industry.Tale...Show moreLast updated: 20 days ago
    • Promoted
    Travel Physical Therapist (PT) - $2,066 per week in Buena Vista, VA

    Travel Physical Therapist (PT) - $2,066 per week in Buena Vista, VA

    AlliedTravelCareersBuena Vista, VA, US
    Full-time
    AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Physical Therapist (PT) in Buena Vista, Virginia, 24416!. Prime HealthCare Staffing, a national health care staffing...Show moreLast updated: 30+ days ago
    • Promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt CakesLynchburg, VA, US
    Full-time +1
    Store Hours : Monday - Saturday 9 : 00 am 7 pm, Sunday 10 am-3 pm.Location : 19399 Forest Road, Lynchburg, VA 24502.It's literally a piece of cake!. Not only crafting cake, but on growing your career.T...Show moreLast updated: 30+ days ago
    • Promoted
    EMT Advanced - Gretna Medical Center / FT Variable Shifts

    EMT Advanced - Gretna Medical Center / FT Variable Shifts

    Centra Health, IncGretna, VA, United States
    Full-time
    This job performs care appropriate to the patient population served and meets routine and life-threatening patient care needs. Will also provide routine, non-emergent care and transportation to pati...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,581 per week in Appomattox, VA

    Travel Physical Therapist (PT) - $1,581 per week in Appomattox, VA

    AlliedTravelCareersAppomattox, VA, US
    Full-time +1
    AlliedTravelCareers is working with Nationwide Therapy Group to find a qualified Physical Therapist (PT) in Appomattox, Virginia, 24522!. NTG is committed to matching you to the right position and w...Show moreLast updated: 30+ days ago
    • Promoted
    Part-time Patient Ambassador - Lynchburg, VA

    Part-time Patient Ambassador - Lynchburg, VA

    Crossroads Treatment CentersLynchburg, VA, US
    Part-time
    Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder.Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, e...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,882 per week in Appomattox, VA

    Travel Physical Therapist (PT) - $1,882 per week in Appomattox, VA

    AlliedTravelCareersAppomattox, VA, US
    Full-time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Physical Therapist (PT) in Appomattox, Virginia, 24522!. Join the Top- Rated Travel Healthcare Team! Skyline Med Staff was ...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales / Customer Service

    Inside Sales / Customer Service

    Quality Archery DesignsMadison Heights, VA, US
    Full-time
    Inside Sales Representative / Customer Service.Quality Archery Designs (QAD) Madison Heights, VA Full-Time | Day Shift | Monday to Friday. Quality Archery Designs (QAD) has been manufacturing innova...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Outpatient Physical Therapist - $2,066 per week

    Travel Outpatient Physical Therapist - $2,066 per week

    Prime HealthCare StaffingBuena Vista, VA, United States
    Full-time
    Prime HealthCare Staffing is seeking a travel Outpatient Physical Therapist for a travel job in Buena Vista, Virginia.Job Description & Requirements. Prime HealthCare Staffing, a national health car...Show moreLast updated: 2 days ago