Associate Customer Care Representative

Associate Customer Care Representative

Job Overview : This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities include conducting professional telephone conversations to service customer accounts in a high call volume environment, problem-solving and using time effectively to multitask and prioritize work, assisting customers with various billing and policy change transactions over the phone, gaining customer trust and respect by establishing and maintaining effective relationships, demonstrating a high standard of customer service, and collaborating with others in a team setting. Salary and Work Schedule : A starting annual salary of $45,261 ($23.21 / hr.). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $67,429 ($34.58 / hr.). The 37.5-hour work week is scheduled from Monday through Friday, between the core hours of 8 : 45 AM and 5 PM, and includes a few holidays and Saturdays annually. Work from home may be available up to two days a week once trained to work independently. Qualifications include a high school diploma or equivalent education required, previous customer service and sales experience, excellent interpersonal and communication skills, computer keyboard and processing skills, and previous insurance background is a plus, but not required. After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).