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Position Summary
If youre looking for a career with unmatched earning potential youve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.
Key Responsibilities
Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
Conduct early-stage collections (16 days past due) and meet daily/weekly collection standards
Maintain account health and secure payment commitments utilizing account management tools
Complete assigned routes for deliveries, pickups, and account follow-ups
Deliver white-glove customer service in-store, over the phone, and in customers homes
Contribute to sales growth and generate new rental agreements
Safely transport, install, and handle merchandise
Maintain showroom standards and company vehicles
Adhere to all company safety and operational guidelines
Qualifications
High school diploma or equivalent
At least 18 years of age
Valid drivers license with good driving record
Strong communication and customer service skills
Physical Requirements
Ability to lift and move heavy merchandise
Ability to drive a box truck
Standing and driving for extended periods of time
Schedule & Work Environment
Full-time, MondaySaturday
Sundays off plus one weekday off
Physically active role requiring lifting, bending, and standing
Benefits
Rapid growth and advancement opportunities
Weekly pay
Paid time off
Medical, dental, vision, life & disability insurance
Industry leading 401(k) with company match
Flexible Spending & Health Savings Accounts
Supplemental and voluntary insurance options
Equal Opportunity Employer
Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.
Customer Account Representative • Nashville, TN, United States
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