GENERAL MANAGER

Store Manager

The Store Manager is responsible for the entire store operations, including program execution and product implementation along with maximizing store efficiencies, inventory control, foodservices, ordering, receiving and rotation of products, quality of raw and finished products, sanitation and preparation schedules, inspections and follow-up in the assigned store.

The job requires an understanding of all store operations, which include the ability to serve as the Senior Management Person. This includes the willingness to accept responsibility for the store and to take actions in the best interest of the store, its employees and meet operational guidelines established by BFS Foods.

Duties and Responsibilities

Customer Service

• Provides top quality, fast, efficient and friendly service.
• Demonstrates excellence in customer service.
• Ensures GUEST program compliance with every customer.
• Understands the needs of customers and tailors service to customer needs.
• Handles customer complaints and ensures complete satisfaction at store level.
• Adheres to dress code; maintains uniform and nametag; ensures employees do the same.

Human Resource Management Duties

Scheduling

Ordering / Receiving Products

Merchandising

Inventory / Cost Control

Product Promotions and Roll-outs

Sanitation

Accounting

Position of Organization

Reports To : District Supervisor

Directly supervises : All store staff

Relationships

Inside the Store : All levels of management team, store employees, customers and vendors.

Essential Functions