Customer Service Representative

Job Description

Job Description

Description :

We are Pest-End - one of the fastest-growing, family-owned, and operated pest management companies in New England. Our company culture is single-handedly the most essential component of our continued success. We believe that to succeed as a business, our team members must thrive as individuals. That encompasses passionate and empathetic leadership, a 'think big, act small' mentality, and providing career paths that promote growth and internal promotions. We provide you with everything needed to be successful, competent, and confident in your role with Pest-End.

Who we need for Customer Service Representatives

We are looking for people who thrive off of helping others and go above and beyond to offer world class customer service. The ideal customer service representative must be comfortable talking to customers and working in a fast-paced environment. You must have the ability to multitask based on urgency, while offering top-notch customer service, to both internal and external customers. Our team is responsible for scheduling services, answering customer questions and inquiries, communicating with customers via email and phone, and supporting our inside and outside team members.

This position is located at our headquarters in Plaistow, NH during training with the possibility for hybrid schedules once fully trained. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Duties, responsibilities.

Schedule : Monday through Thursday remote, Fridays in office.

Requirements :

What we require from our Customer Service Representatives

• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially regarding Microsoft Office Applications.
• Ability to learn and apply general knowledge of the company, products, and services
• Ability to talk and type simultaneously when interacting with customers
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• High school diploma or general education degree (GED)
• Pre-employment background check and drug screening
• 18 years or older
• Bilingual a plus but not required
• Ability to work full-time Monday through Friday with occasional seasonal Saturdays.

Physical Requirement :

While performing the duties of this job, the Team Member is regularly required to sit and occasionally required to stand, walk and occasionally bend or kneel. Specific hearing and vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. The employee may occasionally lift and move up to 25 pounds.

Pest-End Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.