Regional Operations Director

Mission Pet Health Opportunity

Veterinarian-led. People-focused. Pet-obsessed. That's Mission Pet Health in a nutshell! We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we dofrom mentorship to medicine to how we support our teammates. Driving our award-winning culture are our WAG values Work Together, Amaze, and Grow which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for. So, what's in it for you at Mission? Unparalleled opportunities for personal and professional development Benefits that buck the norm of the vet med industry A culture where your well-being comes first We're on a mission to be the greatest veterinary company in the worldand we'd love for YOU to be a part of it! Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most the medicine and caring for their patients. We're based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, we've earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek.

General Operational Responsibilities

Team Hire, develop, motivate and hold accountable a team of 15-20 Hospital Managers Engage and develop relationships with DVM staff to support a high standard of care is being performed Oversee day to day operations of an assigned portfolio of hospitals with full P&L responsibility Partner effectively with Regional Medical Director(s) to ensure highest standards of medical quality, client satisfaction, team engagement and financial performance are met Demonstrate Mission Pet Health's mission, vision and values to each hospital team Assist the Hospital Managers in organizing their staff around key priorities and goals Provide performance and coaching feedback to Hospital Managers in a timely manner Ensure Hospital Managers have fully staffed teams by guiding them to select and retain the best talent who work at a high level with great care and respect for patients, providers, doctors, fellow employees and policies Ensure the Hospital Managers and teams are compliant with all policies and procedures Lead weekly Hospital Manager cascade calls and one-on-one touch bases with your direct reports Develop an effective in-person visit cadence for your hospital teams (extensive travel averaging 60% of time) Facilitate communication, teamwork and workflow with hospital team to support our doctors Review monthly doctor and paraprofessional schedules created by Hospital Managers Financial Develop insights and recommendations based on supported data and analytics to drive optimal hospital performance Achieve monthly and annual financial budgets Interpret, explain and manage the P&L statements for a hospital providing specific coaching to the Hospital Managers to manage variable expenses Effectively communicate and provide performance and operational feedback back to the executive team Hospital Operations Implementation and ensured execution of company-wide initiatives Ensure each hospital's physical condition and appearance is consistent with Mission Pet Health operating standards Ensure each hospital is compliant with OSHA and other applicable local, state and federal regulations Act as lead resource for recently acquired hospital acquisitions to ensure a smooth and effective transition Continuously identify opportunities to improve patient, client, staff and organizational outcomes Act as a liaison between Headquarters in Birmingham and your portfolio of hospitals Perform other duties as assigned

Requirements

Bachelor's degree preferred Minimum 5 years' experience managing multi-site hospitals Ability and adaptability to handle multiple projects and deadlines in a fast paced and evolving work environment Strong organizational skills and detail oriented Experience with managing budgets, delivering information from P&L statements and delivering strong results within a growth oriented organization Exceptional written and oral presentation skills; ability to present concisely and with detail Strong interpersonal and communication skills; experience in effectively communicating key data

Benefits

Work with an organization recognized as #1 in Healthcare by Newsweek's Most Loved Workplaces in 2024. Online discount platform Collaborative team of people who live out our WAG values (work together, amaze, grow) Competitive salary Health, dental + vision insurance 401K with a company match Life insurance, short-term disability, and telemedicine Upward mobility and growth opportunities Generous paid time off and company-wide holidays Discounted veterinary care for your four-legged family members An opportunity to make a valuable impact on over 800 veterinary hospitals nationwide

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. The teammate is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.