Patient Access Representative, Variable Shift - Verde Valley / Sedona, AZ

Job Description

Job Description

Overview

The Patient Access Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling / pre-admit or admission process prior to discharge. S / he conducts an interview with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other registration / scheduling activities in the encounter.

Responsibilities

Patient Registration and Scheduling

• Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.
• Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned diagnostic procedures.
• Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting diagnostic medical services.
• Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
• Provides explanation of legal forms and secures signature of patient / authorized party as required for services.
• Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.

Insurance Verification

Financial Counseling

Revenue Cycle Support

Compliance / Safety

Qualifications

Education

High School Diploma or GED- Required

Medical Terminology Coursework- Preferred

Experience

1 year in a customer service role- Required

Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred

2 years experience in a medical facility, health insurance, or related medical field- Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.