Field Service Technician II - Production Equipment

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products. This role will be based in the Madison, WI area.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field / Shop / on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and / or customer service-related problem areas for any territory requested.

About You : The Skills & Expertise You Bring

Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Company Overview

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company Canon Inc. is a top patent issuer in the U.S. for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. For more information, visit www.usa.canon.com.

What We Offer

You'll be joining a leader in digital imaging and innovation with opportunities to make an impact. Canon offers competitive compensation and benefits, and a range of rewards including medical, dental, vision, 401(k), discretionary profit sharing, educational assistance, vacation, and more. Details are available at the Canon benefits page.

EEO / Legal Notices

Canon U.S.A., Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We comply with all applicable laws and regulations, including those related to federal government contractors / subcontractors where applicable. You must be legally authorized to work in the United States. The Company will not sponsor visas. All applicants must reside in the United States at the time of hire.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s) / worksite(s) / territory on your scheduled work days.

Posting Tags

LI-KG1 #PM19

J-18808-Ljbffr