Correspondence Escalation Specialist

Correspondence Specialist

The Correspondence Specialist is responsible for the research and proper handling of incoming correspondence.

Essential Functions and Tasks

• Works in a variety of work queues servicing multiple clients on claim rejections, duplicate claims, records, and bills.
• Resolves patient billing issues.
• Explains policies and procedures clearly and concisely. Research, resolves, and documents incoming correspondence.
• Evaluates incoming concerns and returns acknowledgement in the appropriate medium (email, telephone, etc.).
• Performs special projects and other duties as assigned.

Education and Experience Requirements

Knowledge, Skills, and Abilities