Customer Service Specialist (Big Y Express)

Job Responsibilities

Operate a cash register, lottery, and scanner using correct scan or ring method.

Maintain daily logs and status reports.

Ability to operate equipment in location while following established best practices.

Process customer transactions.

Oversee and direct workflow of customer service employees.

Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met.

Handle customer transactions and resolve customer concerns as necessary.

Provide training as needed through expertise and knowledge.

Resolve complaints following established procedures, seeking management support when necessary.

Accurately scan / ring all items.

Handle tenders following company policies.

Build relationships, educate our customers, and create sales.

Adhere to all Company policies / procedures and government regulations.

Adhere to all Company loss prevention policies and procedures (e.g., controlling waste and utilities, damaged goods, reporting theft, etc.).

Complete all training requirements by respective due dates.

Stocking and cleaning interior and exterior of the building.

Accurately handle and secure all monies, funds and other media assigned.

Requirements

Ability to represent A Culture of Caring and The Pursuit of Excellence through Big Y's Firm Foundations (Character, Collaboration, Personal Development, Actions & Results).

Must project a clean and professional appearance.

Must be a team player with a positive attitude and businesslike conduct.

Ability to operate within Company policies, procedures, and standards.

Ability to work a flexible schedule in accordance with the needs of the store.

Attention to detail, accuracy, ability to prioritize and follow-through.

Possess excellent organizational, interpersonal, and communication skills.

Ability to learn and utilize computer applications.

Must be at least 18 years of age.

Must consent to and pass a drug screen and background investigation at time of hire.