Desktop Technician

Insight Global is seeking a Desktop Technician to work for a client out of the Charlotte area. This role will be on site 5 days a week supporting the Charlotte location and a few other locations remotely. You will be joining a team of 5 to help support internal employees with various issues ranging from password resets, hardware support, O365 troubleshooting, VDI issues and some conference room set ups. This position is looking to start immediately for a 6 month contract to help with the uptake in desktop support tickets following a new PC rollout.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

• 3 years of experience in an IT support or desktop support role
• 3 years of experience with Tier 1 troubleshooting
• Cisco or Webex, Teams, Zoom
• Microsoft Office products
• 3 years of experience with any ticketing system
• Client uses Sys-Aid
• 3 years of experience with deskside support
• Hardware setup, conference room set up, monitor / desk set up
• Previous Audio / Visual technician experience
• Proficient in Microsoft Office365
• Windows support
• Strong time management skills and ability to function at a high level

Experience with Conference room set up / Audio Visual Support

Nice to Have Skills & Experience

Experience with Citrix or other VDI environments

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.