Business System Analyst

Join to apply for the Business System Analyst role at Performance Contracting, Inc. (PCI)

Join to apply for the Business System Analyst role at Performance Contracting, Inc. (PCI)

Company Overview

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

Company Overview

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

Responsibilities

• Liaison between business users and development team
• Use knowledge and experience to review, analyze and suggest improvements in company processes and procedures for better utilization of ERP system and other business applications
• Seek out the best ways to improve processes and increase efficiencies through technology, strategy, analytic solutions, and more
• Maintain and create functional documentation artifacts, including user stories, use cases, core process documentation, activity diagrams, data flow diagrams, use case diagrams, etc. when applicable
• Establish working relationships with stakeholders, business partners and vendors
• Translates conceptual customer requirements (the WHAT and WHY) into functional requirements (user stories) in a clear manner that is comprehensible to scrum team. During decomp, the scrum team will identify the how
• Define business-driven acceptance criteria by making sure it is detailed enough to say the team can accept this work as completed
• Prepare for and lead backlog grooming sessions with Product Owner
• Validate work items are ready to be presented to scrum team during team decomp sessions
• Anticipate, identify, and escalate issues / risks. Leverages personal and experimental knowledge to propose workarounds, preventions and / or solutions
• Collaborate with system architects, subject matter experts and product owners to establish a functional vision of the project
• Document existing processes and define user stories that can lead to efficiencies in existing processes
• Thoroughly understand, follow, and promote the use of the Software Development Lifecycle (SDLC) and established internal IT processes and procedures.
• Provide high-quality analytical solutions for the key stakeholders
• Support agile / scrum practices and encourage the improvement of service
• Understanding of technical business area related to the projects assigned
• Work on production bugs / issues research and diagnose the issue, work with the business to understand the steps taken and analyze the data / system to find the solution
• Participates in 3rd party vendor meetings and gathering requirements for the integration / configurations within the applications
• When applicable, leads User Acceptance Testing (UAT) phase works with the SMEs and Product Owner on creating test cases / scenarios. Works with the technical trainer to facilitate the session and questions from the SME testers. Also, troubleshoot and track issues in the issues log and create new work items and discuss with scrum team.
• When applicable, leads Conference Room Pilot (CRP) phase works with the SMEs and Product Owner on creating test cases / scenarios. Works with the technical trainer to facilitate the session and questions from the SME testers. Also, troubleshoot and track issues in the issues log and create new work items and discuss with scrum team
• Assist with post deployment activities including troubleshooting bugs / issues while working with the Application Services team
• Work with Technical Training team to develop training documentation
• Work with the Application Support team on the knowledge transfer handoff of the applications prior to the release to production
• Document system configurations needed done by a System Administrator or the Business on a new application
• Contributes to strong morale in the department and corporate office
• Maintain a positive attitude and out look for all situations

Basic Requirements

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer :

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCGs Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Notice To Staffing Firms, Agencies And Employment Vendors

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third-party vendor.

#PCG

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Construction

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