Lab Cust. Serv Rep - Day

Lab Cust. Serv Rep - Day

JOB SUMMARY AND SPECIFICATIONS

JOB SUMMARY

Understands and delivers patient care management and customer service using basic secretarial duties either manually or through Meditech Information System. Independently codes hospital records for the purpose of reimbursement and compliance with Federal regulations according to diagnosis(es), medical necessity, and procedure(s) using ICD-9-CM and CPT systems; analyzes and reviews records for completeness. Performs other duties as required and maintains the physical environment of the area. Performs phlebotomy skills for all age groups in a caring, hospitable and patient focused manner.

MINIMUM QUALIFICATIONS

Professional & Technical Skills

Professional and Technical Skills. One or more years experience of secretarial and phlebotomy skills are essential. Familiarity with medical terminology is desirable.

Education

High School Graduate or equivalent

License(s) or Certification(s)

None

Other Skills or Requirements

Team oriented individual possessing good customer service skills. May be asked to use personal automobile for MHP business (MHP sites) and will be eligible for mileage reimbursement during the normal course of duties if safety criteria is met. Must have valid driver's license, current insurance, and acceptable driving record. Must adhere to safety guidelines as outlined in SPP : HR-44.

Skilled to Care for Certain Age-Related Patient Groups (incumbents will be skilled in the care of the following patient groups)

_____ Does not apply _____ Adolescence (13-17 years) __x_ All age groups _____ Infants (0-1 year) _____ Geriatric (65+ years) _____ Pediatric / Early Childhood (1-12 years) _____ Adult (18-64 years)

MISSION STATEMENT

Major Hospital exists to create and deliver superior health care solutions by providing our patients and other customers with optimal clinical and economic outcomes. We will attain these goals by combining the following attributes :

Attracting and retaining a professional, adaptable, caring staff dedicated to life long learning using a continuous quality improvement process. Our staff will be measured and rewarded using these same principals.

Combining innovation, existing clinical technologies, disease prevention, and management and information technologies to meet customer needs.

As a public entity, we must make best use of our financial and human resources so we can care for patients without regard for their ability to pay. We must also function as the community’s leader in upgrading the level of health and wellness in the community.

VISION STATEMENT

We will be the best health care resource in central Indiana by recognizing all persons as individuals of value who deserve impeccable facilities and quality service beyond compare.

PILLARS OF EXCELLENCE

We are committed to :

Delivering Quality Clinical Outcomes

Providing a Quality Customer Experience

Recruiting, developing and retaining Quality People

Applying Quality Financial Practices

Promoting and embracing Enterprise Wide Growth

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