Casino Cage Manager / Cage Operations Manager / Gaming Cage Manager

🌟 We're Hiring : Casino Cage Manager! 🌟

We are seeking an experienced and detail-oriented Casino Cage Manager to oversee all cage operations and ensure exceptional customer service. The ideal candidate will have extensive gaming industry experience, strong leadership skills, and the ability to manage financial transactions while maintaining regulatory compliance in a fast-paced casino environment.

📍 Location : Rochester, United States

⏰ Work Mode : Work From Office

💼 Role : Casino Cage Manager (Direct Hire)

Salary : $65,000 - $100,000 (DOE) plus 10-20% bonus​

The Cage Manager is responsible for the overall operations of the Cage and Count Team

Departments. Actively promotes an environment conducive to high quality customer engagement

and performs all duties while meeting Company Fundamentals.

What You'll Do :

∙Oversees the cage, satellite cage, credit and count room operations.

∙Ensures all departmental and company policies and procedures are followed.

∙Ensures proper security and accountability of company funds is enforced by all cage and

count team members.

∙Ensures that any unusual circumstances will be researched, documented and notified to

management and / or surveillance or gaming board when necessary

∙Manages table games related activities, including markers and chip inventory.

∙Ability to set priorities, plan and coordinate work activities, and obtain and manage

resources so that work objectives are accomplished efficiently and effectively

∙Conducts frequent team member meetings with cage leadership team to review and

discuss various policies and procedures, address problems and concerns, and as a tool in

building teamwork.

∙Investigates and resolves team member and customer issues.

∙Interfaces with other department’s management

∙Coordinates with vendor and business partners to ensure equipment and services meet

department standards

∙Ensures staffing is adequate to provide superior guest service and maintain controls.

∙Ensures the balancing and minor maintenance of ticket redemption machines.

∙Distributes appropriate information, updates, or changes to the team

∙Provides leadership, communication, motivation and guidance necessary to empower

cage leadership to make correct, real-time decisions.

∙Display a thorough knowledge of all Title 31 and State Gaming Regulations and ensures

department compliance.

∙Oversees credit activities including processing credit applications, access to sensitive

information and collection of delinquent accounts.

∙Manages the pickup and count of gaming cash in accordance with regulations.

∙Ensures compliance with regulatory controls both internal and external including but not

limited to state and federal laws and the State Gaming Commission regulations.

∙Hires, trains, and manages staff in accordance with organizational and approved

departmental standards, policies and programs.

∙Maintains guidelines to sustain a highly energized culture, engaged and enthusiastic work

environment.

∙Performs all other duties as assigned.

What We're Looking For :

∙Must be 21 years of age or older.

∙ Five or more years’ experience in the Cage and Credit function, with at least three years

in a supervisory capacity.

∙ Bachelor’s degree in business or Accounting preferred

∙Excellent customer service, interpersonal skills, and a proficiency with computers.

∙The ability to motivate staff through a teamwork approach.

∙Proven leadership skills that include delegating as needed.

∙Excellent communication skills, both written and oral.

∙Must be able to work flexible schedule, weekends and holidays.

Ability to obtain and maintain all necessary licensing.

∙Physical and Mental Demands :

∙Regularly required to see, talk, hear, sit and use hands to finger, handle or feel.

∙Must occasionally lift and / or move up to 30 pounds.

∙Able to interact with others while maintaining a positive and courteous demeanor

Ready to lead our cage operations? 🚀 Apply now and join our winning team!