Small Format Team Leader

Small Format Team Leader

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Small Format Team Leader can provide you with the skills and experience of :

Guest service fundamentals and experience building a guest first culture across the store

Retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies

Planning department(s) daily / weekly workload to support business priorities and deliver sales goals

Process improvements and workload efficiency

Leading a team of hourly team members including skills in interviewing, developing, coaching, evaluating, and retaining talent

As a Small Format Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities :

Understand sales goals, plan daily / weekly workload with guidance from leader, and execute the same to deliver on department and store sales goals and guest engagement, including : planning merchandising, pricing workload, making changes to salesfloor merchandise displays, sales plans and promotions.

Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members' expectations to deliver the service standard.

Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.

Be an expert of operations, accuracy, process and efficiency.

With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing, and promotional signing processes for your assigned department(s).

Assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.

Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).

With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader's direction.

Enable efficient delivery to our guests by leading pick, pack, and ship fulfillment work, as applicable for your location.

Evaluate candidates for open positions and develop a guest-centric team.

Participate in team onboarding and learning.

With guidance from your direct leader, close knowledge and skill gaps through training and experiences.

With guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectations.

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

Always demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way.

Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting / investigating injuries timely and accurately.

Model the execution of physical security processes in order to enhance the instore security culture.

Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.

Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.

As a key carrier, follow all safe and secure training and processes.

Address all store emergency and compliance needs.

Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Model creating a welcoming experience by greeting guests as you and your team are completing your daily tasks.

Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.

Lead by thanking guests and let them know we're happy they chose to shop at Target.

All other duties based on business needs.

This may be the right job for you if :

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

You thrive in a fast-moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Small Format Team Leader. But, there are a few skills you should have from the get-go :

Must be at least 18 years of age or older

High school diploma or equivalent

Previous retail experience preferred, but not required

Lead and hold others accountable

Learn and adapt to current technology needs

Work independently and as part of a team

Manage workload and prioritize tasks independently

Welcoming and helpful attitude towards all guests and other team members

Effective communication skills

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :

Access all areas of the building to respond to guest or team member issues

Interpret instructions, reports and information

Accurately handle cash register operations as needed.

Climb up and down ladders

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.

Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary.

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Ability to remain mobile for the duration of a scheduled shift (shift length may vary).