Client Services Manager

About Us

Home Matters Caregiving is a trusted provider of professional, purpose-driven in-home care services for seniors. We are committed to helping older adults maintain independence, dignity, and quality of life in the comfort of their homes. Recognized as both an Employer of Choice and Provider of Choice , we combine compassionate care, innovative tools, and a supportive culture to make a real difference in the lives of seniors and their families.

About the Role

The Client Services Manager is a leadership role at the heart of our agency. Equal parts relationship-builder, problem-solver, and care champion, you will ensure that clients and families receive the highest level of service while supporting caregivers and coordinating with our office team.

You’ll oversee client care delivery, manage caregiver schedules, maintain compliance and documentation, and play a key role in nurturing both client and community relationships. This is a dynamic opportunity for someone who thrives in a fast-paced, people-first environment and wants to grow with a mission-driven organization.

Key Responsibilities

Client Relations & Service Excellence

Serve as the primary point of contact for clients and families, ensuring satisfaction with services.

Conduct regular check-ins, care reviews, and home visits to ensure evolving needs are met.

Handle client concerns with empathy, professionalism, and a solutions-focused approach.

Caregiver & Team Support

Coordinate caregiver assignments to best match client needs and preferences.

Provide onboarding, training, and ongoing support to caregivers.

Act as a mentor and advocate, fostering a caregiver-first culture.

Scheduling & Operations

Oversee and manage client schedules using agency software.

Anticipate and resolve scheduling conflicts promptly.

Ensure accurate billing, timesheets, and compliance documentation are completed and audit-ready.

Compliance & Quality Assurance

Maintain agency adherence to all state, federal, and local regulations.

Assist with client intakes, assessments, and care planning.

Monitor quality of care and implement improvements as needed.

Community Engagement & Business Development

Cultivate and maintain relationships with referral sources, community partners, and healthcare professionals.

Represent the agency at networking events, community functions, and educational presentations.

Support growth by identifying opportunities to expand services and strengthen partnerships.

Qualifications

Bachelor’s degree in healthcare, social services, or related field (preferred).

2+ years of experience in client services, care coordination, or management (healthcare / home care industry strongly preferred).

Strong organizational skills with attention to detail and follow-through.

Excellent communication and interpersonal abilities.

Proficiency with scheduling or CRM software; Microsoft Office skills required.

Compassionate, flexible, and able to manage multiple priorities in a fast-paced environment.

What We Offer

Competitive salary

Mileage reimbursement

Two weeks paid time off (PTO)

Supportive, collaborative, and growth-focused team culture

At Home Matters Caregiving, every day is an opportunity to improve lives. If you’re passionate about client care and ready to lead with heart, we’d love to hear from you.