Service Desk (L0) - Lakeland, FL

Job Description

Job Description

We are seeking a Service Desk Engineer (Level 0) to join our IT support team in Lakeland, Florida. This is an entry-level role focused on providing front-line support, handling tickets, and assisting end-users with their day-to-day IT needs.

Responsibilities :

• Act as the first point of contact for all IT support requests (phone, email, or ticketing system).
• Log, categorize, and prioritize incoming tickets accurately.
• Provide basic troubleshooting for issues related to :
• User accounts and password resets
• Microsoft Office applications (Word, Excel, Outlook, Teams)
• Windows operating system navigation
• Network connectivity (Wi-Fi, VPN, basic IP checks)
• Printer and peripheral setup / support
• Escalate unresolved or complex issues to Level 1 / Level 2 support.
• Maintain clear communication with users, ensuring timely updates and resolution tracking.

Requirements