IT Project Leader / Server

Ensure outstanding customer service by providing direct IT support to customers and supporting projects under the Project Manager's supervision.

Promote excellent customer service, effective response times, and provide expert insights into general support issues.

Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.

Travel to customer locations and data centers for physical work.

Communicate with external vendors to manage projects.

Communicate with distributors and manufacturers to troubleshoot issues.

Analyze and identify trends in issue reporting and devise preventative solutions. Offer suggestions for process improvements and develop new procedures.

Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.

Perform other duties as assigned by the Department Director.

Requirements include experience with design and implementation of Virtual Machines (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server, Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solutions (AWS), and Authentication Infrastructure (SSO, ADFS).

Excellent troubleshooting skills in Active Directory, GPO, Authentication, Access Privilege, Mail Protocols (SMTP, MAPI over HTTP).

A strong background in information security is required.

Job Details :

• Title : IT Project Leader / Server
• Client : IT Services
• Location : Irving, TX 75063
• Style : Hybrid
• Type : Full-time
• Salary : $70,000-$80,000 / year (DOE)
• Benefits : Full Benefits
• Visa Support : Yes

What you will do :

Required Qualifications & Skills :

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