Bilingual Customer Service Representative

A company is looking for a Customer Service Representative (Bilingual) to provide exceptional service and support to health plan members and providers.

Key Responsibilities

Provide courteous and accurate assistance regarding eligibility, benefits, and claims

Research, document, and resolve inquiries using multiple systems for timely follow-up

Accurately process and track claims, appeals, or adjustments while adhering to policies

Qualifications

Previous customer service or call center experience required, preferably in healthcare or insurance

Bilingual in English and Spanish strongly preferred

High school diploma or equivalent required; college coursework or degree preferred

Ability to multitask across systems and manage time effectively

Adaptability to fast-paced environments