Patient Access Specialist

Patient Access Specialist

The Patient Access Specialist performs a variety of administrative duties. Serves as the first point of contact for patients and ensures the smooth and efficient intake and registration process.

Duties / Responsibilities :

• Greet and assist patients during the registration process, collecting and verifying their personal and insurance information.
• Schedule patient appointments, procedures, and tests, taking into account physician availability and patient preferences.
• Verify and document patients' insurance coverage, ensuring accurate billing and reimbursement.
• Maintain and update patient medical records, ensuring compliance with privacy regulations (e.g., HIPAA).
• Provide patients with information regarding their financial responsibilities, including co-pays, deductibles, and payment options.
• Enter patient information accurately into the electronic health records (EHR) system and other administrative databases.
• Offer excellent customer service by addressing patient inquiries, concerns, and complaints, and providing guidance on clinic policies and procedures.
• Collaborate with healthcare providers, nursing staff, and other administrative personnel to streamline the patient access process.
• Stay up-to-date with healthcare regulations and compliance standards, especially those related to patient registration and information security.
• Adheres to department policies.
• Other duties as assigned.

Education / Certifications / Licenses Required :

High school diploma or equivalent.

Experience :

3+ years of customer service experience required.

Required Skills / Abilities :

Benefits :

Health Insurance : The company covers 100% of health insurance premiums, including medical, dental, vision, STD, LTD, and Life Insurance coverage.

Supplemental Insurance : Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.

Retirement Benefits : Enjoy a generous retirement plan with a competitive company match no waiting period required!

PTO : Benefit from a generous PTO policy.

Professional Development : HH&WC supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval.