Customer Support Team Lead with CJIS Certification
VirtualVocationsChattanooga, Tennessee, United States22 hours ago
Job type
- Full-time
Job description
A company is looking for a Customer Support Team Lead to drive operational excellence in customer support.
Key Responsibilities
Lead and coach a team of support agents while fostering a positive team culture
Monitor support queues for optimal case routing and timely responses to meet service level agreements (SLAs)
Oversee daily operations, addressing bottlenecks and ensuring effective resolution of escalated cases
Required Qualifications
2+ years of experience in a customer support lead role with team or queue management success
Deep familiarity with support tools like Zendesk or Salesforce
Operational mindset with skills in process optimization and performance tracking
Experience handling escalated or complex support cases
Commitment to working at least one weekend day per week with on-call coverage as needed
Create a job alert for this search
Lead Customer Support • Chattanooga, Tennessee, United States
Related jobs
Customer Service Coordinator-1.Provide efficient and courteous service to customers at all times.Provide training for new cashiers and courtesy clerks in all job related areas.Give produce test to ...Show moreLast updated: 4 days ago
You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to ma...Show moreLast updated: 30+ days ago
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy.
Information Professionals who oversee the seamless opera...Show moreLast updated: 13 days ago
Responsible for promoting an excellent customer experience.Oversees a team of associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.Leads by exa...Show moreLast updated: 11 days ago
Taking orders over phone and in person.Dealing with customer concerns.Greeting customers within 10 seconds.Keeping the customer area clean.
Assisting Pizza Makers with toppings and dough.All your in...Show moreLast updated: 30+ days ago
Provide efficient and courteous service to customers at all times.Provide training for new cashiers and courtesy clerks in all job related areas.
Give produce test to authorized cash register operat...Show moreLast updated: 4 days ago
Provides leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and OPC, ensuring customer satisfaction with the services provided.Responsible ...Show moreLast updated: 30+ days ago You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to ...Show moreLast updated: 30+ days ago 
Customer Service Representative Ii.Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.The Customer Service R...Show moreLast updated: 30+ days ago You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible t...Show moreLast updated: 30+ days ago 
We're Not Just in the Packaging Business-We're in the "Wow" Business.Pregis is in the packaging business to protect what matters.
We are committed to providing our customers and employees sustainabl...Show moreLast updated: 6 days ago
Customer Care Coordinator - Order Experience I.By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology.
Numotion is helping thousands of people ...Show moreLast updated: 25 days ago You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible t...Show moreLast updated: 30+ days ago 
Our Customer Experience Team at Unum is looking to add a Customer Experience Analyst to the team.This individual will work within the Customer Experience Insights Team with a mission to equip and r...Show moreLast updated: 9 hours ago
Flexible and Remote- Client Service Rep.Are you ready to break free from the conventional 9-to-5 and design a life that truly reflects your ambitions? Heres your chance to be your own boss, create ...Show moreLast updated: 30+ days ago
We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee.In this Contract-to-Permanent position, you will play a pivotal role in ensuring exceptional s...Show moreLast updated: 5 days ago
Easy Auto & Sunrise Acceptance is seeking a motivated .This role is responsible for accurately documenting and responding to requests, troubleshooting an...Show moreLast updated: 30+ days ago You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible t...Show moreLast updated: 30+ days ago You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible t...Show moreLast updated: 30+ days ago 
Provide efficient and courteous service to customers at all times.Provide training for new cashiers and courtesy clerks in all job related areas.
Give produce test to authorized cash register operat...Show moreLast updated: 6 days ago
- Promoted
Customer Service Coordinator-1
Food CitySoddy Daisy, TN, USFull-time
- Promoted
Customer Service Rep(08879) - 2518 Cleveland Hwy, Suite 14
Domino's PizzaDalton, GA, USFull-time
- Promoted
IT Professional
NavyHenagar, AL, United StatesFull-time
- Promoted
Customer Experience Coordinator
TJXCalhoun, GA, USFull-time
- Promoted
Customer Service Rep(06326) - 7393 HWY 28
Domino's FranchiseDunlap, TN, USFull-time
- Promoted
CUSTOMER SERVICE COORDINATOR-1
Ace HardwareSoddy Daisy, TN, USFull-time
Manager, IT Service Desk
Georgia System Operations CorporationGeorgia, GA, USAFull-time
Quick Apply
- Promoted
Customer Service Rep(04108) - 117 Poplar Springs Rd
Domino's FranchiseRinggold, GA, USFull-time
- Promoted
Customer Service Rep II
Genuine PartsChattanooga, TN, USFull-time
- Promoted
Customer Service Rep(05764) - 222 W Cuyler
Domino's FranchiseDalton, GA, USFull-time
- Promoted
Field Service Tech
Pregis CorporationChattanooga, TN, United StatesFull-time
- Promoted
Customer Care Coordinator - Order Experience I
NumotionChattanooga, TN, USFull-time
- Promoted
Customer Service Rep(06157) - 9325 Apison Pike
Domino's FranchiseOoltewah, TN, USFull-time
- Promoted
- New!
Customer Experience Analyst
Unum GroupChattanooga, TN, USFull-time
Flexible and Remote- Client Service Rep
Global EliteChattanooga, Tennessee, United States, 37402Remote
Full-time
- Promoted
Customer Experience Specialist
Robert HalfCleveland, TN, USPermanent
IT Helpdesk Administrator
Easy Auto & Sunrise AcceptanceCleveland, TN, USFull-time
Quick Apply
- Promoted
Customer Service Rep(08879) - 2518 Cleveland Hwy, Suite 14
Domino's FranchiseDalton, GA, USFull-time
- Promoted
Customer Service Rep(03565) - 3591 Chattanooga Rd
Domino's FranchiseTunnel Hill, GA, USFull-time
Customer Service Coordinator-1
K-VA-T Food Stores IncSoddy Daisy, TN, USPart-time
Quick Apply