Talent.com
General Manager

General Manager

D.C. Global Talent Inc.Telescope, PA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are seeking an experienced leader to serve as General Manager of a luxury boutique resort located on a private island in Saint Vincent and the Grenadines. In this role, you will oversee all operational and administrative functions to ensure our guests enjoy an unforgettable experience. As the face of our brand, you will lead by example to cultivate a culture of exceptional service delivery and teamwork. This hands-on role requires someone with proven success in opening and managing luxury hotels to the highest standards.

Key Responsibilities

  • Develop and implement strategic and annual operating plans to maximize ROI
  • Manage all departments including Food & Beverage, Rooms, Engineering, Housekeeping, and Accounts
  • Define service standards and rollout training to build a multi-skilled team committed to excellence
  • Oversee pre-opening projects such as hiring, staff training, systems implementation, and guest readiness
  • Ensure flawless guest experiences through active leadership, communication, and issue resolution
  • Monitor KPIs and financial performance to make data-driven operational decisions
  • Lead a culture of continuous improvement through feedback, innovation, and professional development
  • Represent the brand through community outreach and industry networking

Required Skills and Qualifications

  • Minimum 5 years of luxury hotel management experience, including past pre-opening experience
  • Track record of successfully creating exceptional guest experiences and leading top-performing teams
  • Proven ability to build remote teams and implement service excellence across all operations
  • Strong financial acumen including budgeting, forecasting, and P&L management
  • Expertise in strategic planning, project management, process improvement, and change leadership
  • Hospitality or business degree required; advanced degree preferred
  • Availability and willingness to relocate to a remote island environment
  • High emotional intelligence and ability to resolve conflicts professionally
  • Possession of poise, integrity, and passionate commitment to service standards
  • Must have a private island experience
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    General Manager • Telescope, PA, US