Senior Security Engineer, Infrastructure

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A

• , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values-customers are everything, relentless momentum, winner's mindset, and stronger together-shape how we work and grow as a team.

About the Team

The Platform Engineering team at Decagon designs the proprietary orchestration layer that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. Decagon's leading customer support agents understand context, respond with genuine empathy, and solve complex problems with surgical precision.

Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues.

About the Role

Design and implement the secure infrastructure that powers Decagon AI's customer experience platform. You'll build the foundational systems that support our AI agents' security framework while ensuring enterprise-grade reliability and scalability. This role focuses on GCP architecture improvements and building security infrastructure that enables our software-first approach to protecting conversational AI. Decagon's team is some of the best in the industry, so you'll work alongside a skilled and enthusiastic team.

In this role, you will

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Benefits :

Compensation

$200K - $300K + Offers Equity