Talent.com
HSPD-12: Government Badging & Credentialing Specialist (McAllen, TX - REF1813E)**
HSPD-12: Government Badging & Credentialing Specialist (McAllen, TX - REF1813E)**Citizant • Mcallen, TX, US
HSPD-12 : Government Badging & Credentialing Specialist (McAllen, TX - REF1813E) • •

HSPD-12 : Government Badging & Credentialing Specialist (McAllen, TX - REF1813E) • •

Citizant • Mcallen, TX, US
30+ days ago
Job type
  • Full-time
Job description

HSPD-12 : Government Badging & Credentialing Specialist

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties and Responsibilities :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
  • Answering phone calls / email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential
  • Education :

  • High School diploma, GED certification.
  • Clearance Requirement :

  • US Citizenship is required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $35,500 - $39,000 (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Create a job alert for this search

    Credentialing Specialist • Mcallen, TX, US

    Related jobs
    HSPD-12 : Government Badging & Credentialing Specialist (McAllen, TX - REF1813E) • •

    HSPD-12 : Government Badging & Credentialing Specialist (McAllen, TX - REF1813E) • •

    Citizant • McAllen, TX, United States
    Full-time
    Citizant is a leading provider of professional IT services to the U.We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data ...Show more
    Last updated: 30+ days ago • Promoted
    Physical Medicine and Rehabilitation Doctor - McAllen TX

    Physical Medicine and Rehabilitation Doctor - McAllen TX

    MRG Exams • Hidalgo, Texas, US
    Part-time
    About Us : MRG Exams is a premier provider of independent medical examinations, dedicated to supporting United States Veterans through the VA's disability benefits process.Our mission is to deliver ...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Entry Level - Up to 30k Sign On Bonus

    Border Patrol Agent - Entry Level - Up to 30k Sign On Bonus

    U.S. Customs and Border Protection • Rio Grande City, TX, United States
    Full-time
    Border Patrol Agent (BPA) GL-5 / 7 grade levels.IMPORTANT NOTICE : Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.Border Patrol deter...Show more
    Last updated: 30+ days ago • Promoted
    Delivered One Healthy Baby? Become a Surrogate with Ivy Surrogacy

    Delivered One Healthy Baby? Become a Surrogate with Ivy Surrogacy

    Ivy Surrogacy • Linn, TX, US
    Full-time +1
    Becoming a surrogate mother is one of the greatest gifts of life!.Ivy Surrogacy is a third-party reproductive agency for parents all over the world seeking. At Ivy Surrogacy, we genuinely believe we...Show more
    Last updated: 1 day ago • Promoted
    Had a Healthy Pregnancy? Earn $50k–$100k as an Ivy Surrogate

    Had a Healthy Pregnancy? Earn $50k–$100k as an Ivy Surrogate

    Ivy Surrogacy • Linn, TX, US
    Full-time +1
    Becoming a surrogate mother is one of the greatest gifts of life!.Ivy Surrogacy is a third-party reproductive agency for parents all over the world seeking. At Ivy Surrogacy, we genuinely believe we...Show more
    Last updated: 1 day ago • Promoted
    Physician / Cardiology - Interventional / Texas / Locum Tenens / Locum Tenens Opportunity for Interv

    Physician / Cardiology - Interventional / Texas / Locum Tenens / Locum Tenens Opportunity for Interv

    MD Staff, LLC • Los Ebanos, TX, US
    Full-time
    Are you an Interventional Cardiologist seeking a short-term locum tenens opportunity in Texas? We are looking for a qualified and board-certified (or eligible) physician to provide inpatient call c...Show more
    Last updated: 30+ days ago • Promoted
    Physician / Hospitalist / Texas / Locum or Permanent / Locums Hospitalist Job in Texas Job

    Physician / Hospitalist / Texas / Locum or Permanent / Locums Hospitalist Job in Texas Job

    Hayman Daugherty Associates, Inc • Sullivan City, TX, US
    Permanent
    Locum Tenens Hospitalist Physician Needed in Southern Texas We are seeking a dedicated Hospitalist Physician to join our facility located in Southern Texas. This locum tenens opportunity spans from ...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Experienced

    Border Patrol Agent - Experienced

    U.S. Customs and Border Protection • Hidalgo, TX, United States
    Full-time
    Border Patrol Agent (BPA) - Experienced (GL-9 GS-11).Check out these higher-salaried federal law enforcement opportunities with the U. Your current or prior law enforcement experience may qualify yo...Show more
    Last updated: 30+ days ago • Promoted
    Qualified Moms Wanted : Healthy Prior Delivery + Age 21–36 (Surrogacy $50k–$100k)

    Qualified Moms Wanted : Healthy Prior Delivery + Age 21–36 (Surrogacy $50k–$100k)

    Ivy Surrogacy • Hidalgo, TX, US
    Full-time +1
    Becoming a surrogate mother is one of the greatest gifts of life!.Ivy Surrogacy is a third-party reproductive agency for parents all over the world seeking. At Ivy Surrogacy, we genuinely believe we...Show more
    Last updated: 1 day ago • Promoted
    Border Patrol Agent - Entry Level

    Border Patrol Agent - Entry Level

    U.S. Customs and Border Protection • Hidalgo, TX, United States
    Full-time
    Border Patrol Agent (BPA) GL-5 / 7 grade levels.IMPORTANT NOTICE : Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.Border Patrol deter...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Experienced

    Border Patrol Agent - Experienced

    Customs and Border Protection • Mercedes, TX, United States
    Full-time
    Border Patrol Agent (BPA) - Experienced (GL-9 GS-11) Check out these higher-salaried federal law enforcement opportunities with the U. Your current or prior law enforcement experience may qualify yo...Show more
    Last updated: 1 day ago • Promoted
    Border Patrol Agent - Experienced - Recruitment Incentives

    Border Patrol Agent - Experienced - Recruitment Incentives

    U.S. Customs and Border Protection • San Juan, TX, United States
    Full-time
    Border Patrol Agent (BPA) - Experienced (GL-9 GS-11).Check out these higher-salaried federal law enforcement opportunities with the U. Your current or prior law enforcement experience may qualify yo...Show more
    Last updated: 30+ days ago • Promoted
    Insurance Sales Representative – Uncapped Bonus Potential

    Insurance Sales Representative – Uncapped Bonus Potential

    Platinum Supplemental Insurance • Linn, TX, US
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 7 days ago • Promoted
    Border Patrol Agent - Experienced - Up to 30k Sign On Bonus

    Border Patrol Agent - Experienced - Up to 30k Sign On Bonus

    U.S. Customs and Border Protection • Mission, TX, United States
    Full-time
    Border Patrol Agent (BPA) - Experienced (GL-9 GS-11).Check out these higher-salaried federal law enforcement opportunities with the U. Your current or prior law enforcement experience may qualify yo...Show more
    Last updated: 30+ days ago • Promoted
    Physician / Cardiology - Interventional / Texas / Locum tenens / Locum Tenens Opportunity for Interv

    Physician / Cardiology - Interventional / Texas / Locum tenens / Locum Tenens Opportunity for Interv

    Hayman Daugherty Associates, Inc • Los Ebanos, TX, US
    Full-time
    Are you an Interventional Cardiologist seeking a short-term locum tenens opportunity in Texas? We are looking for a qualified and board-certified (or eligible) physician to provide inpatient call c...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Entry Level - Recruitment Incentives

    Border Patrol Agent - Entry Level - Recruitment Incentives

    U.S. Customs and Border Protection • Hidalgo, TX, United States
    Full-time
    Border Patrol Agent (BPA) GL-5 / 7 grade levels.IMPORTANT NOTICE : Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.Border Patrol deter...Show more
    Last updated: 30+ days ago • Promoted
    Become a surrogate with Ivy Surrogacy to bless a family

    Become a surrogate with Ivy Surrogacy to bless a family

    Ivy Surrogacy • Linn, TX, US
    Full-time +1
    Becoming a surrogate mother is one of the greatest gifts of life!.Ivy Surrogacy is a third-party reproductive agency for parents all over the world seeking. At Ivy Surrogacy, we genuinely believe we...Show more
    Last updated: 8 days ago • Promoted
    Earn $50,000–$100,000 as a Surrogate – Must Have Healthy Prior Delivery

    Earn $50,000–$100,000 as a Surrogate – Must Have Healthy Prior Delivery

    Ivy Surrogacy • Linn, TX, US
    Full-time +1
    Becoming a surrogate mother is one of the greatest gifts of life!.Ivy Surrogacy is a third-party reproductive agency for parents all over the world seeking. At Ivy Surrogacy, we genuinely believe we...Show more
    Last updated: 1 day ago • Promoted