Team Leader

A company is looking for a Team Leader responsible for overseeing the daily operations of a team of Customer Service Associates in a remote setting.

Key Responsibilities

Manage team performance by setting job expectations, monitoring results, and providing coaching and motivation

Ensure compliance with organizational policies and recommend operational improvements to enhance agent performance

Participate in hiring decisions and conduct performance appraisals as needed

Required Qualifications, Training, and Education

Minimum of 2 years of previous experience in a fast-paced leadership role

Experience in a call center environment is preferred

Strong proficiency in MS Office applications including Word, Excel, and PowerPoint

Ability to work flexible hours, including mornings, nights, and weekends

Good attendance record and performance metrics in previous roles